Cloud Solution Architect

In the Small Medium Enterprise & Channel (SME&C) team, we are looking for people with a passion for delivering customer success. As a Cloud Solution Architect (CSA), Security reporting to the Cloud Solution Architect Manager, you will enable SMC (Small, Medium, and Corporate) customers & Partners to achieve their business outcomes, based on their investments in Microsoft technology. Leveraging your leading technical team’s expertise, you will drive the team to ensure customers get value from their Microsoft investments.

Microsoft’s mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.

**Responsibilities**:
We are looking for a highly motivated and passionate Cloud Solution Architect (CSA) to drive customer transformation in our Solutions. You will own the customer engagements, including architecture, implementation, and production.

**Key responsibilities include**:

- ** Understanding Customer/Partner Technical Environment** (_Insights about Customer/Partner and Industry_): Gather customer/partner insights (e.g., feedback around technical preferences, environments, business needs, competitive landscape), and map architecture and digital transformation solutions to customer/partner business outcomes. Adapt business models, plans, and solutions to insights.
- ** Understanding Customer/Partner Technical Environment** (_Internal Advocacy_): Act as the voice of the customer (VOC)/partner by driving new feedback, gaps, blockers, insights, resources, etc. across communities to track, add, and prioritize, using established channels (e.g., UAT/TFT).
- ** Architecture Design and Deployment** (_Architecture Proposals)_: Receive and synthesize data about customer/partner business and technical requirements, address them with technical architecture(s), demonstrate and prove those solutions capability and business value through design collaboration sessions with the customer/partner.
- ** Architecture Design and Deployment** (_Resolving Blockers_): Identify, escalate, and work to resolve technical blockers (e.g., changing configurations, sample coding) to accelerate architecture implementations and routes non-technical issues for removal by the appropriate party.
- ** Trusted Advisor** (_Challenger Mindset_): Respectfully challenge customers/partners when going in the wrong direction and escalate appropriately.
- ** Trusted Advisor** (_Competitor Insights/ Differentiated Value Proposition_): _Understand the competitor's architecture solutions and identify Microsoft's strengths over competitive solutions to drive conversations with customers/partners and convince them of solution.
- ** Customer Satisfaction** - Deliver positive Customer Satisfaction, and become trusted advisors to customers by leveraging solution area expertise to enable defined Customer Success Plan outcomes.

**Qualifications**:
**Technical Expertise**:
At least 8+ years of experience working directly with customers in any of the following: providing technical readiness and training, delivery of support services, on-premises and remote technical support, solution development, account management, technical requirements gathering.

**At least 5 years of security related experience with any of the following security domain technologies:
**Azure and Cloud Security Engineering**
- Azure Security Infrastructure, Databases, Networking, Virtual Machines
- Azure Secrets and Keys
- Azure Identity
- Troubleshooting of data logging and audit, security monitoring
- Azure Governance and Compliance
- Microsoft Defender for Identity
- Microsoft Defender for Cloud
- Microsoft Sentinel
- Microsoft Client/Server Operating Systems Security, including related services (eg Certificate Authority, authentication/authorization mechanisms, encryption, health attestation)
- Microsoft Security recommendation experience (eg Securing Privileged Access, Credential Theft Mitigations)
- Azure Security Services (eg Azure Advanced Threat Protection, Azure Information Protection, Azure Security Center, Azure Log Analytics)
- Security Threat Landscape experience including advanced attack vectors and tools (eg Pass the Hash, Golden Ticket, ransomware)

**Infrastructure Security experience with competitive cloud security technologies, cloud security platforms, or any of the following**:

- Active Directory
- Azure Active Directory, Entra ID
- Cloud workload protection
- Threat protection
- WAF (Web Application Firewall)
- Stateful firewall. (NG Firewall)
- Data encryption and protection key services.
- SIEM, and Cloud Security Analytics
- Security Orchestration, Automation, and Response (SOAR)
- Security Operation Center
- Identity and Access Management

**Microsoft 365**&**Securi