Customer Care Executive

The job description of an Executive Corporate Travel focused on the hotel desk typically involves managing and overseeing the hotel reservation and accommodation needs of a company's employees who are traveling for business purposes.
- Hotel Reservations: Coordinate and manage hotel reservations for business travelers, ensuring that appropriate accommodations are booked based on the traveler's preferences, budget, and travel policies.
- Negotiation and Contracting: Develop relationships with hotels and negotiate contracts to secure competitive rates, favorable terms, and amenities for corporate travelers. This may involve negotiating volume discounts, room blocks, and other benefits.
- Travel Policy Compliance: Ensure that hotel bookings align with the company's travel policy guidelines. Monitor compliance and address any policy violations or exceptions.
- Vendor Management: Work closely with hotel suppliers, including chains and individual properties, to establish strong partnerships. Maintain regular communication, resolve issues, and address service-related matters.
- Travel Expense Management: Monitor and analyze hotel expenses to identify cost-saving opportunities. Provide recommendations to optimize travel spending while maintaining traveler satisfaction.
- Traveler Support: Assist employees with hotel-related inquiries, changes, cancellations, and other travel-related issues. Act as a point of contact for any hotel-related emergencies or concerns.
- Reporting and Analytics: Generate reports and analyze data related to hotel bookings, expenses, and traveler feedback. Provide insights and recommendations to improve travel management processes.
- Policy and Process Development: Contribute to the development and enhancement of corporate travel policies, guidelines, and procedures related to hotel bookings. Ensure policies are up-to-date and aligned with industry best practices.
- Compliance and Risk Management: Stay informed about travel regulations, health and safety guidelines, and any travel advisories that may impact hotel bookings. Mitigate risks and ensure traveler safety and security.
- Technology and Tools: Utilize travel management software, online booking tools, and other technology platforms to streamline hotel booking processes, track expenses, and enhance traveler experiences.
- Budgeting and Financial Management: Collaborate with finance teams to manage the hotel accommodation budget, monitor expenses, and provide accurate forecasts and budgetary reports.
- Overall, a Corporate Travel Manager with a hotel desk focus plays a crucial role in ensuring that business travelers have comfortable and suitable accommodations while optimizing travel costs and complying with company policies.

Regenerate response

Location: BKC, Kalina, Mumbai

Reservation Agent Job Specification:

- Any Degree with good communication skill in English
- Certified travel associate (CTA) or certified travel counsellor (CTC)
- Experience working in sales or public relations, preferably in the hospitality or travel industries.
- Customer service, BPO experience

Customer-service experience. **Excellent written and verbal communication skills in English.** Multi-tasking and time-management skills, with the ability to prioritize tasks. Hindi preferable.

Regards

Seeman

9619884084

**Job Types**: Full-time, Regular / Permanent, Fresher

**Salary**: Up to ₹22,000.00 per month

**Benefits**:

- Provident Fund

Schedule:

- Day shift
- Morning shift

Ability to commute/relocate:

- Mumbai, Maharashtra: Reliably commute or planning to relocate before starting work (required)

**Speak with the employer**
+91 9619884084