Customer Care Executive

2 days ago

Salem, India TCCPL Full time

**Job description**

**Job Title **:Customer Care Executive

**Reports to**:Customer Care Manager

**Department**:Service

**Present Location**:Service Block, Salem

**Job Summary **Customer Care Executive reports to Customer care Manager and is responsible to represent the voice of customer inside the company. Customer Care Executive supports the company by accurately capturing the Voice of customer and by obtaining the timely feedback from the customer during time Post Service Feedback Calls. Customer Care
Executive works closely with other job functions in the company to improve overall customer satisfaction.

**RESPONSIBILITIES**
**Key Result Areas (KRAs) Key Performance Indicators (KPIs) % of**

**Time**
1. Post Service Follow-ups No of Customer Contacted 60%
2. Customer Meet Effectiveness Customer Retention 20%
3. Accurately Capturing Voice of the Customer Interaction Quality As Reqd
4. Effective Closure of Complaints Complaints Escalated to MSIL As Reqd
5. Ensure Customer Satisfaction CSI Score As Reqd

6. CSI Coverage CSI card received Vs Load Per Month As Reqd
7. Complaints Resolution Cycle Time Average Cycle Time As Reqd
8. Pending Complaints Complaints Carryover ratio As Reqd
9. Complaints Resolutions Compliance % of Dissatisfied Customer To Satisfied Customers As Reqd
10. Flexible Assignments As Required 20%

Total: 100%

**TIME SENSITIVE TARGETS (Other than KRAs)**
**Activity** **Time Targets**

1. Coordinate for Customer Meet Every Month
2. Conduct PSF calls As per MSIL Guidelines

3. Complaints Closure Within 48 hrs

**EXPERIENCE AND AGE PROFILES**:
**Expected Overall Years of Experience**:0 to 2+ Years or Fresher also Welcome
**Specific Domain Expertise**:Customer Care
**Preferred Age Group**:19 to 30 Years

**PREFERRED COMPETENCIES**
**Educational Qualifications Required**: Any Degree (preferred)

**Others **Knowledge on DMS -NA
- Read English Tamil

**Language **Write English Tamil

Speak English Tamil

**Computer **MS Office CRM

1. People Management 2. Correspondence 3.Documentation
**Others**

**Organizational **1. Customer Orientation 2. Display Vision

1. Respect for others 2. Understands Others Perspective 3. Builds Trust
**People Oriented**

4. Resolve Conflict Constructively 5. Recognizes Others Achievement 6. Interpersonal Skill

1. Planning/ Organizing 2. Effective Communication 3. Dependability

**Speak with the employer* +91 9655665499 | 9362777776**

**Job Types**: Full-time, Permanent, Fresher

Pay: ₹8,000.00 - ₹15,000.00 per month

**Benefits**:

- Cell phone reimbursement
- Provident Fund

Schedule:

- Day shift
- Morning shift

Supplemental pay types:

- Yearly bonus

**Education**:

- Bachelor's (preferred)

**Experience**:

- Telecalling: 1 year (preferred)
- Customer service: 1 year (preferred)

**Language**:

- Tamil (preferred)

Work Location: In person

**Speak with the employer**
+91 9362777776

  • Customer Care Executive

    2 weeks ago

    Salem, India Grand Palace Hotel & Spa Full time

    Designation: Customer Care Executive / Relationship Executive Experience: Must Have Minimum 1 Years’ Experience as Customer Care / Telecalling / Relationship Executive in the Automobile / hospitality / Any Other industry With Good Communication in English ( Mandatory). Work Location: Salem Gender: Male Salary : Rs.12000/- to Rs.15000/- + Incentive...

  • Customer Care Representative

    2 weeks ago

    Salem, Tamil Nadu, India Best Track Call Taxi & Cabs Full time ₹ 1,20,000 - ₹ 1,80,000 per year

    We require candidates for our Backend Office workCustomer Care - Attend calls and answer to the customers for booking TaxiChat Process - Assign Cabs to particular vehiclesFollow ups - Follow the Enquiry callsFeed back - Follow the feedback from the travelled customersJob Types: Full-time, Part-timePay: ₹10, ₹15,000.00 per monthLanguage:Tamil...

  • Patient Care Executive

    2 weeks ago

    Salem, India SKS Hospital salem Full time

    Patient care executive Patient followup,patient coordination, Pay: From ₹9,000.00 per month **Benefits**: - Health insurance - Provident Fund Schedule: - Day shift Supplemental Pay: - Performance bonus - Yearly bonus Work Location: In person

  • Customer Care Executive

    1 week ago

    Salem, India Fast Track Call TAXI Full time

    Contact Number : 90424-86489 **Job Types**: Full-time, Part-time, Regular / Permanent, Fresher Part-time hours: 63 per week **Salary**: ₹9,000.00 - ₹10,000.00 per month Schedule: - Day shift - Evening shift - Morning shift - Night shift - Weekend availability Supplemental pay types: - Overtime pay Ability to commute/relocate: - Salem, Tamil Nadu:...

  • Billing Executive

    2 weeks ago

    Salem, India Spotless Incorp Full time

    Need a **Billing Executive**for our **Home care products** manufacturing company !! Position**:Billing Executive - Female** Qualification**:Any Degree** Experience**:1+ years** Salary**:10,000 - 12,000/- (Based on Experience)** Languages known**:Tamil, English** Work Location**:Salem** **Contact No: 7558116222** - The primarily responsible is to...

  • RN Care Coordinator

    2 weeks ago

    Salem, Tamil Nadu, India Provider Partners Health Plan Full time US$ 60,000 - US$ 90,000 per year

    Job Summary:The RN Care Coordinator will play a key role in the execution of the Provider Partners HealthPlan (PPHP) Model of Care (MOC) through the collaborative process of assessment, planning,facilitation, care coordination, evaluation, and advocacy for options and services to meet thecomprehensive health needs of each member of the PPHP program....

  • Care Plan Coordinator

    3 days ago

    salem, India InnovAge Full time

    The Care Plan Coordinator oversees and coordinate the development and completion of the participant plan of care in accordance with current Federal and State regulations, and guidelines that govern the participant assessment, to include the policy and procedures of InnovAge. Oversee and coordinate the development and completion of the participant plan of...

  • Care Plan Coordinator

    2 days ago

    Salem, Tamil Nadu, India InnovAge Full time US$ 23 - US$ 28

    The Care Plan Coordinator oversees and coordinate the development and completion of the participant plan of care in accordance with current Federal and State regulations, and guidelines that govern the participant assessment, to include the policy and procedures of InnovAge. Oversee and coordinate the development and completion of the participant plan of...

  • Customer Service

    1 week ago

    Salem, India Jenben Healthcare Full time

    RECEPTIONIST FRONT OFFICE CUSTOMER CARE FOR EYE HOSPITAL **Salary**: ₹9,795.90 - ₹29,141.05 per month Schedule: - Evening shift - Morning shift Ability to commute/relocate: - Salem, Tamil Nadu: Reliably commute or planning to relocate before starting work (required) **Education**: - Bachelor's (preferred) **Experience**: - total work: 1 year...

  • L1 Customer Support

    9 hours ago

    Salem, India Splendenslab IT Ventures Pvt Ltd Full time

    **Job Title**: L1-Customer Support - SaaS Application Support **About the Company**: RunLoyal is a fast-growing SaaS company based in Atlanta, GA, transforming the pet care industry with innovative technology. We are seeking a Lead Application Support Engineer to join our India-based remote team and support our US customer base. **Working Hours**: 5:30 PM...