Field Quality/customer Quality/product Quality

15 hours ago

Chennai Tamil Nadu, India Expleo Full time

Overview:
**Dealership & Aftersales services**
- **Dealership’s DID (Dealer Issue Detection) received through system**
- **Dealership’s WC (Warranty Claim) received through system**
- **Dealership’s CIR I/S (Country Issue Report Incident/Safety) received through system**

**Responsibilities**:
**All India**
- Build excellent working relationship with all major stakeholders.
- Respect work standards and contribute to continual improvement of Product quality
- Detect, Analyze, facilitate and categorize the customer defects to create Technical Issues.
- Address Technical Issues to the right function with correct priority to reach 3MIS & 12MIS targets.
- In depth investigation of safety issue, with speed and according to the rules.
- Request, ensure failed parts from dealer reach the plant quality, design & supplier for failure analysis
- Lead Pre-Analysis meetings with key stakeholders for Field issues coming from market
- Facilitate Crisis meeting to alert the management in case of safety, media or legal risks.
- Conduct weekly regular rituals with key stakeholders / regions on common topics.

Monitor and report on Key Performance Indicators (KPI’s) to prevent occurrence of non-conformity relating to Product, Processes and System.

Qualifications:
B.E. Mechanical/Automobile

Essential skills:

- MS Excel
- Power point
- Outlook
- 7QC tools
- 8D

Root cause analysis techniques

Desired skills:

- **DID-Safety detection lead time to answer by Control Tower for confirmation**
- **CIR-Safety coverage rate of issues enriched to a Technical Event**
- **Reactivity time of pre-analysis of CIR-S/DID-S**
- **All of the above for all type of DID (Incident, Breakdown)**

**Experience**:
5 - 7 years

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