Associate Sme

2 weeks ago

Pune Maharashtra, India Microland Full time

:
**TIER 1 Security Management (Key technologies include Microsoft Entra, Purview, and Defender, CATO, Mimecast, CrowdStrike) - User account lock/unlock**
- **Perform Password Resets as documented in the relevant SOP**:

- **Facilitate approval/rejection of Access Requests**:

- **Monitoring of Provisioning, De-provisioning systems and intervening/escalating when necessary**:

- **User Creation, Deletion & Modification**:

- **Perform User Account Role Provisioning/De-provisioning**:

- **Reconciliation of Issues Related to User Accounts & Entitlements**:

- **Identification of false positive incidents**:

- **Ongoing monitoring of Microsoft XDR & DLP, CrowdStrike Falcon and Cato**:

- **Vulnerability remediation Reports for Patch Management**:

- **Identification of incidents (true positives) and resolve or escalate as appropriate**:

- **Remediation tracking and alerting for incident management**:

- **Routing of incidents to appropriate group and following up with same**:

- **Monitor data protection and management agents, report noncompliance posture**:

- **Monitoring regulatory and compliance landscape**:

- **First point of contact for in scope customer in IT security issues**:

- **Issue escalation and communication, as per the escalation matrix provided by Brinks Home**:

- **Managing all requests in scope and providing coordination services**:

- **Providing issue tracking and reporting**:

- **Trouble ticket escalation and follow up**:

- **Trouble Ticket Management (responsible for opening, updating/managing and closing site issues, trouble tickets, and enhancement requests)**

**Location**
:
India - Pune

**Created On**
:
12-Aug-2025

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