Customer Success Associate

5 days ago

Baner Pune Maharashtra, India Merito Full time

**About the Role**

We are seeking dynamic and energetic individuals to join our vibrant Customer Success team. In this role, you will collaborate closely with customer champions, focusing on research, data analysis, and the growth of our client happiness index.

**What will you do ?**
- Own the customer satisfaction index of the platform.
- Manage complex channel partners and handle escalations, be the pacifier.
- Train the channel partners to use the OS platform.
- Identify best practices for using the platform.
- Deliver happiness to the channel partners.
- Explore the ever-evolving domain of hyperlocal marketing.

**You will be a great fit, if you have**:

- Require minimum experience of 2-3 yrs in customer experience.
- High client empathy. Understand the channel partner’s pain-points. Be a good listener.
- Excellent Communication Skills, and experience in handling channel sales partners.
- Ability to provide step-by-step technical help.
- Excellent learning skills, attention to details, and a bias to proactively resolving issues and results-driven.
- Excellent analytical skills.
- Comfortable and excited to work in a fast-paced, highly data oriented team.
- You are a pragmatic and practical self-starter; an outcomes-oriented person who can juggle multiple work-streams, loves to problem-solve and can efficiently drive a collaborative process.
- You thrive on challenge, and take pride in being an excellent teammate.

**Job Types**: Full-time, Permanent

Pay: ₹300,000.00 - ₹600,000.00 per year

Schedule:

- Day shift

**Experience**:

- Customer support: 3 years (required)

Work Location: In person

**Speak with the employer**
+91 8329916445

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