UX Designer Ii

Job Summary

We are immediately staffing to support development against multiple desktop-only internal admin platforms: one, for coaches and clinicians supporting health plan and wellbeing members, and others to enable businesses to support key health tasks of their members. You should expect to lead or support problem space definition, including user research and validation, prototyping, journey mapping, system blueprints, user mapping/task flows, and user testing. You will also lead or support solution definition and delivery, including creating detailed Figma designs and web implementation specifications, interaction design, usability testing, and identifying or creating new components to add to our growing design system.

You will join an innovative product experience team that includes product managers, UX designers and researchers, content strategists, and other specialists in a highly collaborative agile environment.

What’s special about our team?

We nerd out on health and behavior change principles. We collaborate weekly on work in flight, listen to playlists while we design together, brainstorm innovative futures in “blue sky” sessions, and discuss industry trends, UX strategy, and best practices in biweekly UX sessions. We have the flexibility to lead our own research studies or lean on our devoted researcher’s expertise. We encourage all team members to contribute to our vision from whichever corner they inhabit. We value continuous learning, sharing what you know, and supporting others at every level.

As a contractor you will be welcomed into our highly collaborative team and empowered to lead and contribute. You should expect to:

- Receive support from a UX Manager on week-to-week project logistics
- Receive support and direction from Product Managers and Directors responsible for product outcomes
- Collaborate with Engineering Managers, Tech Leads, and quality engineers to evaluate technical constraints and feasibility of your designs
- Collaborate as needed/receive support from our UX Researcher to test risky hypotheses with users or evaluate your designs
- Collaborate as needed/receive support from our UX Writer and Content Strategists to ensure UI copy is aligned to Virgin Pulse’s content standards and contributes toward a cohesive platform experience
- Collaborate with/receive support from peer designers on best practices for working with Product Managers and our scaled agile development system

Essential Functions/Responsibilities/Duties
- Support fellow UX designers and project stakeholders in problem-framing. Collaborate with cross-functional partners to understand the key problems to be solved and with Product Managers to translate those into design specs and development requirements.
- Evaluate user needs to reveal user goals with the support of UX researchers and designers.
- Create user flows, journey maps, etc. and leverage artifacts to communicate areas of improvement and build buy-in.
- Explore multiple approaches to a problem during the discovery and iteration phases.
- Demonstrate mastery of fundamental principles of visual design (hierarchy, progressive disclosure, typography, grid, color systems, proximity) and HCI/usability/accessibility best practices.
- Create interactive, shareable prototypes to demonstrate and test simple product interactions.
- Plan and prioritize work to ensure alignment on project goals and timelines, aligning design thinking to agile development timelines with the support of senior designers.
- Present work in a structured way while educating stakeholders on the design thinking process.
- Understand the opportunities and limitations of implementing potential design solutions with developers.

Supervisory Responsibility
- Not applicable

Education and Experience
- 2+ years of experience in Product Design and/or product-oriented UX roles on cross-functional teams
- BA/BS or MA/MS in design, HCI, or related field (or equivalent experience)

Required Knowledge, Skills and Abilities
- The ability to thrive in a fast-paced, collaborative, agile environment, while also leading process improvement efforts
- A highly organized, natural collaborator who loves bringing others along in the design thinking process, and effectively manages timelines across projects in different stages of development
- A deep appreciation and talent for simple solutions to complex problems
- Adept and nimble at learning new domains, technologies, and processes
- Fluency in user-centered design methodology, design thinking and workshop facilitation - and you’re always looking to improve and grow
- Well-versed in Figma, Jira, and other operational tools and systems
- Generalist UX chops with expertise in visual and interaction design, including responsive web best practices
- Excellent written and spoken communicator able to present design decisions in a clear and compelling way

Bonus Qualities
- Previous domain experience in Healthcare, Public Health, Wellbeing, and/or Fitness