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Medical Social Worker

2 weeks ago

Mumbai Maharashtra, India Holy Family Hospital, Bandra Full time

**Current Role of Medical Social Worker**

As a Medical Social Worker responsible for managing the IPF& Signet health Care fund (SHCF).

Key responsibilities include:
**Experience -Fresher or 1 Year Plus Experience**

**Degree -Bachelor's Degree in Social Work (BSW)**

**1. Patient Case Assessment & Financial Concession**
- Analyzing patient cases for eligibility under IPF& SHCF-funded medical assistance.
- Verifying and scrutinizing all necessary documents submitted for financial concession (e.g., income proof, identification, Ration card, Bank Statement, Salary slip/letter, Mediclaim detail, treatment cost).
- Registering patient cases on the designated online portal.
- Providing discharge entries on the portal and maintaining post-discharge documentation.

**2. Counseling & Family Support**
- Providing financial counseling to patients and their families regarding hospital expenses and available assistance schemes.
- Offering emotional support during financial or treatment-related distress.

**3. Coordination with Internal & External Stakeholders**
- Coordinating with the finance team to clear patient dues under the SHCF and IPF fund.
- Liaising with other hospital departments (e.g., billing, Wards, admissions) to ensure smooth processing of concessional cases.
- Liaise withFinance department for updating concession details
- Referring eligible cases to external charitable trusts, NGOs, or other funding agencies for additional medical assistance.
- Maintaining ongoing communication with external partners and stakeholders for patient welfare.

**4. In-Hospital Support & Monitoring**
- Conducting regular ward rounds to identify and follow up on patients who may require financial aid.
- Collecting prescriptions, discharge summaries, and other relevant medical documents from wards.
- Assisting in shifting eligible patients to earmarked concessional class beds as per hospital policy.
- Keeping track of pending documents and following up with families or departments for timely submission.

**Education -Bachelor's Degree in Social Work (BSW)**

**5. Documentation & Reporting**
- Maintaining accurate and organized case records, including medical and financial documents.
- Compiling and submitting monthly reports on SHCF fund and IPF fund utilization, patient support provided, and departmental coordination.
- Ensuring compliance with SHCF, IPF policy guidelines, and hospital protocols.

**Role: Assistant to Social Work Department**

**Primary Responsibilities**:

- **Patient Interaction & Basic Support**
- Greet and assist patients and their relatives regarding financial aid and concession procsses.
- Assisting in initial patient and family interaction to collect basic socio-economic details.
- Guiding patients and relatives about the document submission process.
- **Documentation & Follow-Up**
- Collecting and organizing required documents (ID proof, income certificate, ration card, etc.).
- Following up with patients or their families for missing or pending documents.
- Maintain proper filing of physical and digital records under the supervision of the Medical Social Worker

3. **Ward-Level Support**
- Conduct regular ward visits to support social workers in identifying eligible patients.
- Collecting prescriptions, admission notes, and discharge cards from the wards as needed..
- Assisting in shifting patients to earmarked concessional class beds under IPF scheme.
- **Coordination & Communication**
- Supporting the social worker in coordinating with other departments like billing, admission, wards, pharmacy, etc.
- Assisting in referring cases to NGOs, trusts, or government schemes when directed.
- **Portal Entry & Data Handling**:

- Entering basic patient details into the online portal under supervision.
- Updating status of document submission and case progress.
- Assisting in case registration and closure entries under guidance.
- **Administrative & Reporting Support**:

- Assisting in preparing daily logs or checklists of patients under follow-up.
- Helping in compiling data for monthly or weekly departmental reports.
- Performing other clerical or support tasks as assigned by the department head.

**Education**-**Bachelor's Degree in Social Work (BSW) one year plus experience**

Contact Details -**022 62670344/022 62670557**

Pay: ₹20,000.00 - ₹25,000.00 per month

**Benefits**:

- Provident Fund

Ability to commute/relocate:

- Mumbai, Maharashtra: Reliably commute or planning to relocate before starting work (required)

**Education**:

- Bachelor's (required)

**Experience**:

- total work: 1 year (preferred)

Work Location: In person