IT Service Technician

5 days ago

Chennai, India SGK Full time

**SGK is a global packaging and brand experience company. From idea to implementation, we deliver packaging solutions and brand experiences that give brands the freedom to speak louder, scale faster and grow stronger. We simplify marketing and amplify brands to deliver value. SGK is a Matthews International company.**

***:

- The IT Service Technician’s role is to ensure proper computer operation so that end users can accomplish business tasks. This includes receiving, prioritizing, documenting, and actively resolving end user help requests. Problem resolution may involve the use of diagnostic and help request tracking tools, as well as require that the individual give in-person, hands-on help at the desktop level.**JOB RESPONSIBILITIES**:

- Analyzes and performs problem solving and resolution on simple issues.
- Escalates problems (when required) to the appropriately experienced technician.
- Performs preventative actions and maintenance, including checking and cleaning of workstations, printers, and peripherals.
- Documents all pertinent end user identification information, including name, department, contact information, and nature of problem or issue and the resolution.
- Assists with vendor support contacts to resolve technical problems with desktop computing equipment and software
- Orders computer supplies.
- Additional duties as assigned.

**ADDITIONAL RESPONSIBILITIES**:
**QUALIFICATIONS / REQUIREMENTS**:
**ADDITIONAL QUALIFICATIONS**:
**PHYSICAL ASPECTS / WORK ENVIRONMENT**:
At Matthews International, what makes us different is what makes us great. We are proud to be an equal opportunity workplace. All employment is decided on the basis of qualifications, merit, and business need.

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