International Voice Process

2 days ago

Chennai, India Prodapt SA Full time

**Roles and Responsibilities**
- To handle inbound calls from technicians in a call center environment,
- Researching and assigning facilities to customer service orders/trouble tickets,
- Processing order cancellations, order modifications, system troubleshooting, and ensuring proper record keeping of customers' service records.
- 0-3 years with excellent communication, international voice process experience
- Good telephone communication skills.
- Ability to manage multiple priorities in a fast-paced environment, use proper discretion in evaluating/elevating customer order issues, work as a team player and defuse difficult situations. PC and keyboarding skills.
- Ability to take initiative and accountability in obtaining general knowledge of service delivery systems.
- Must be able to multi-task, access, and update customer records while simultaneously interacting with the Technician on the phone.
- Must be able to work flexible hours on a rotating schedule.

Note: Interview will be conducted virtually - T-con/V-con
- Role: _Technical Support - Voice / Blended
- Salary: _Not Disclosed by Recruiter
- Industry: _BPO / Call Centre
- Functional Area _Customer Success, Service & Operations
- Role Category _Voice / Blended
- Employment Type: _Full Time, Permanent

Key Skills
- International Voice Process _
- Communication Skills _
- Customer Service _
- Service Delivery _
- Inbound Calls _
- System Troubleshooting _
- Call Center _
- Skills highlighted with ‘ _
- ‘ are preferred keyskills _
- Education _
- UG: _Any Graduate _
- PG: _Any Postgraduate _

**_Company Profile _**:

- Prodapt Solutions _
- Company Info_
- Recruiter Name: _HR
- Contact Company: _Prodapt Solutions

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