IT Executive(Royal Enfield)

**Primary Responsibilities** **Warranty Management** - Receive faulty parts from the floor team for warranty approval - Check the warranty checklist to ascertain whether part is defective and covered under warranty - Approve/reject warranty claims. Raise the claim for approval with ASM Service. - Store the faulty parts for return to Royal...

**Responsibilities and Duties** - Receive all web enquiries coming in MSD and calls for enquiries to dealership. Call and understand the requirements of each enquiry. Accordingly provide information, invite to store [set appointments], book a test ride [in store/ at home, office]. - Update customer details on the MSD on real time basis - Ensure data capture...

**Responsibilities and Duties** - Receive all web enquiries coming in MSD and calls for enquiries to dealership. Call and understand the requirements of each enquiry. Accordingly provide information, invite to store [set appointments], book a test ride [in store/ at home, office]. - Update customer details on the MSD on real time basis - Ensure data capture...

**Responsibilities and Duties** - **Customer Feedback** - Collects customer feedback - Plans corrective action with CRM** - **Customer Complaint Management** - One point of contact for customer complaints by receiving customer complaints - Note down the concerns of the dissatisfied customer in detail in complaint tracker (collected through 3rd-day feedback /...

Job description Job Summary We are looking for a personable Service Advisor Trainee to act as the liaison between our customers and service technicians. The Service Advisor will ensure customer service by working with customers to determine their vehicle issues and problems, determining the repair timeline, and working with technicians to convey the...