Online Sales

2 weeks ago

Bais Godam Jaipur Rajasthan, India Morni Fashions Full time

As an Online Sales and Customer Support Specialist, you will be responsible for managing customer inquiries, providing timely updates, and maintaining accurate records of interactions. Your primary responsibilities will include:

- Responding promptly and courteously to customer queries via WhatsApp and Indiamart messaging platforms.
- Providing detailed information about our products, pricing, and shipping policies to assist customers in making informed purchasing decisions.
- Proactively reaching out to customers with updates on their orders, including order confirmations, shipment tracking details, and delivery status.
- Ensuring that all customer communication is professional, accurate, and reflective of our brand values.
- Collaborating with other team members to address customer concerns, resolve issues, and improve the overall customer experience.
- Maintaining accurate and up-to-date records of customer interactions, orders, and transactions in our CRM system.
- Assisting with data entry and administrative tasks to support sales and customer service operations.

**Qualifications**:

- Previous experience in customer service, sales, or related field preferred.
- Excellent written and verbal communication skills in English and proficiency in using messaging platforms such as WhatsApp and Indiamart.
- Strong organizational skills and attention to detail, with the ability to multitask and prioritize tasks effectively.
- Familiarity with CRM software and proficiency in data entry and record-keeping.
- Ability to work independently and collaboratively as part of a remote team.
- Knowledge of [insert industry-specific products or services] is a plus.
- Availability to work flexible hours, including evenings and weekends, as needed.

**Job Types**: Full-time, Permanent

Pay: ₹10,320.83 - ₹15,000.00 per month

Shift:

- Day shift

**Experience**:

- total work: 1 year (preferred)

Work Location: In person

**Speak with the employer**

+91 9779993119

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