Call Audit Executive

24 hours ago


Nashik Maharashtra, India PNS CORPORATE SERVICES PVT LTD Full time

Job Description: Call Audit Executive

Position: Call Audit Executive

Location: Mumbai Naka

Job Responsibilities:

- Listen to and review calls recorded in the CRM system.
- Conduct daily audits of at least 200+ calls to ensure quality and compliance.
- Cross-check that the calling pitch and communication protocols are followed as per company standards.
- Ensure adherence to TAT (Turnaround Time) as per CRM guidelines.
- Verify that follow-up calls are made by the CRM team at the scheduled times.
- Identify any gaps in call handling and provide feedback for improvement.
- Maintain accurate audit records and prepare reports for management.
- Collaborate with the team to enhance call quality and customer interactions.

**Requirements**:

- Education: Any Graduate.
- Strong attention to detail and analytical skills.
- Good communication and listening skills.
- Familiarity with CRM systems (preferred but not mandatory).
- Ability to provide constructive feedback for process improvement.

Pay: ₹12,000.00 - ₹15,000.00 per month

Schedule:

- Day shift

**Experience**:

- total work: 1 year (preferred)

Work Location: In person



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