
Call Audit Executive
24 hours ago
Job Description: Call Audit Executive
Position: Call Audit Executive
Location: Mumbai Naka
Job Responsibilities:
- Listen to and review calls recorded in the CRM system.
- Conduct daily audits of at least 200+ calls to ensure quality and compliance.
- Cross-check that the calling pitch and communication protocols are followed as per company standards.
- Ensure adherence to TAT (Turnaround Time) as per CRM guidelines.
- Verify that follow-up calls are made by the CRM team at the scheduled times.
- Identify any gaps in call handling and provide feedback for improvement.
- Maintain accurate audit records and prepare reports for management.
- Collaborate with the team to enhance call quality and customer interactions.
**Requirements**:
- Education: Any Graduate.
- Strong attention to detail and analytical skills.
- Good communication and listening skills.
- Familiarity with CRM systems (preferred but not mandatory).
- Ability to provide constructive feedback for process improvement.
Pay: ₹12,000.00 - ₹15,000.00 per month
Schedule:
- Day shift
**Experience**:
- total work: 1 year (preferred)
Work Location: In person
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