Customer Support Executive

1 week ago


Adyar Chennai Tamil Nadu, India Yennes Infotec (P) ltd Full time

Roles and Responsibility,
- Handle client issues across various locations in India, addressing technical queries and other concerns related to Tally.
- Communicate with client dealers in multiple languages to provide solutions for product/service-related inquiries.
- Assign Tally Partners to clients' dealers as needed.
- Maintain a log of all calls handled (onsite, remote, or telephonic) and share it with the Reporting Manager daily.
- Ensure high-quality client support with mínimal turnaround time and a low rate of escalations.
- Train users on Tally, providing in-depth knowledge of its features and usage.
- Update the suite CRM with details of all calls and work completed.
- Achieve all delegated responsibilities within the minimum turnaround time.

Requirements,
- Excellent Communication Skills in English/Tamil/Hindi
- Any graduation with Experience of a minimum of 1 year in customer support
- Tally Knowledge or an Accounting background will be a plus.

**Job Types**: Full-time, Permanent, Fresher

Pay: ₹15,000.00 - ₹20,000.00 per month

**Benefits**:

- Health insurance
- Provident Fund

Schedule:

- Day shift

Work Location: In person

**Speak with the employer**
+91 7358380161



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