Cloud Solution Architect

In Microsoft, Small Medium Enterprise & Channel (SME&C) team, we are looking for people with a passion for delivering customer success. As a Cloud Solution Architect (CSA), specializing in Dynamics 365 Finance & Operations reporting to the Cloud Solution Architect Manager you will enable SMC (Small, Medium, and Corporate) customers & Partners to achieve their business outcomes, based on their investments in Microsoft technologies. Leveraging your leading technical team’s expertise, you will drive the team to ensure customers get value from their Microsoft investments.

This role is flexible in that you can work up to 100% from home.

Microsoft’s mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.

**Responsibilities**:
As a Cloud Solution Architect specializing in Dynamics 365 Finance & Operations (F&O), you’ll lead transformative cloud implementations across Asia. This is a rare opportunity to as the F&O professional in the region to drive impact through the design and integration of complex systems into the Dynamics 365 ecosystem.

**Customer Centricity**
- ** Customer Satisfaction**:

- Drive positive Customer Satisfaction, and become a trusted advisor to customers and partners, by leveraging [SA] expertise to enable defined Customer Success Plan outcomes. You will actively listen and respectfully challenge yourself to drive the best outcomes
- **Customer/Partner Insights**: Provide feedback & insights from customers/partners back to the relevant MS teams including Product Groups, to enable continuous improvement.

**Business Impact**
- ** Consumption (Cloud & Support) growth**:Develop opportunities to drive Customer Success business results by providing expertise/guidance to technical decision makers to ensure they understand Microsoft's Business Applications value proposition and get value from their investment in Microsoft technology via solution optimization, operational excellence and performance efficiency.
- ** Identify growth opportunities**: Leverage knowledge of the products, services, and value propositions of Microsoft Business Applications in customer/partner conversations to identify growth opportunities based on knowledge of customer/partner needs.
- ** Agility**

**Technical Leadership**
- ** Continuous Learning**:Demonstrate Self Learner mindset through continuous alignment of individual skilling to team/area demands and Customer Success goals.
- ** Accelerate customer outcomes**:Engage in relevant communities to share expertise, contribute to IP creation, prioritize IP re-sure and learn from others to help accelerate your customers transformation journey.

**Qualifications**:
**Required/Minimum Qualifications**

Prior experience as a Cloud Solution Architect (CSA), engaging with stakeholders at all levels within enterprise organizations to drive solution adoption, transformation, and business impact will be a plus.

Experience engaging with senior stakeholders, including C-suite executives, to influence strategic decisions and drive enterprise-wide solution adoption.

**Bachelor’s degree in computer science**, Information Technology, Engineering, Business, or related field **AND experience** in Dynamics 365 Finance & Operations implementation as technical expert.
**OR**
**Master's Degree** in Computer Science, Information Technology, Engineering, Business, or related field **AND experience** in Dynamics 365 Finance & Operations implementation as technical expert.

**Professional**
- ** Insightful listening**:Cognitive and behavioral approach to listening, asking insightful questions to understand the customer needs, issues, business environment and drivers, and going beyond what is said
- ** Situational fluency**: Will explore attributes and actions of being situationally fluent, using self-awareness as a mechanism to interpret verbal and non-verbal cues to increase your ability to "read the room." It will teach practical methods for pivoting the customer conversation based on what you observe in your current environment
- ** Building relationships and Trusted Advisership**:Building trust and creating credibility, leveraging relationship mapping across and within the account team.
- ** Business value**:Understanding customer business outcomes, helping them define the value of the outcomes, aligned to industry outcomes, and assessing the value of the solution.
- ** Leveraging Digital signals**: Seeking out and understanding internal and external digital signals and modern selling techniques to support compiling a complete picture of the customer, understanding their needs qualifying engagements, and account team orchestration and partner sharing
- ** Arabic speaking is preferred