Cloud & Network Services (Cns) Template

**Come create the technology that helps the world act together**

Nokia is committed to innovation and technology leadership across mobile, fixed and cloud networks. Your career here will have a positive impact on people’s lives and will help us build the capabilities needed for a more productive, sustainable, and inclusive world.

We challenge ourselves to create an inclusive way of working where we are open to new ideas, empowered to take risks and fearless to bring our authentic selves to work.

**The team you'll be part of**

You will work with global organizations, adding value and gaining significant on-the-job experience. With state-of-the-art software and services for any type of network. Serving customers in more than 100 countries, our research scientists and engineers continue to invent and accelerate new technologies that will increasingly transform the way people and things communicate and connect.

As Nokia's growth engine, we create value for communication service providers and enterprise customers by leading the transition to cloud-native software and as-a-service delivery models. Our inclusive team of dreamers, doers and disruptors push the limits from impossible to possible.

**What you will learn and contribute to**
- Drives, develops, and maintains 4LS/R&D maintenance and support processes, tasks and associated procedures for a best in class Software.
- Monitors the efficiency and effectiveness of 4LS/R&D processes and makes recommendations for innovation and improvement actions.
- Monitors and Produces Management Information, KPIs and reports to ensures that all service level agreements (SLA) towards customers are met.
- Provides support, leadership and guidance during Case Handling, Escalations, Emergencies, Projects and Training events.
- Ensures preparedness and strictly follow-up of the Case Handling, Escalations, Emergencies, Projects and Training support procedures.
- Manage individual project priorities, deadlines and deliverables, as a member of a self-organized team showing personal accountability to the team commitment and successful delivery.
- Solution and Program Architects
- Developers and Testers
- Program and Product managers
- Competence managers and NokiaEDU
- Care and Delivery teams

**Your skills and experience**
- MSc or BSc in Telecommunications, Computer Science or equivalent required.
- Minimum 3+ years in service support environment with specific emphasis on Case Handling, Customer Interface, Incident Management and Installations.
- Highly developed analytical and debugging skills with proven ability to perform in a fast-paced environment and under time constraints while keeping attention to details.
- Ability to learn in-depth knowledge of a wide variety of hardware and software systems, and business unit mission critical functionalities and dependencies.
- Ability to stay cool, calm, and collected under high pressure, exuding an air of confidence when interacting with internal and external customers.
- Excellent English communication skills both verbal and written.
- Team player, supportive, proactive and respectful without being unduly assertive or aggressive.
- Availability to travel
- Operating systems: UNIX/LINUX.
- Know-how of OpenStack, Orchestration Templates, YAML.
- In depth Knowledge of Shell Scripting, Python and Ansible.
- Knowledge of Analysis, Design, Development/Testing processes.
- Knowledge on Data Center/Cloud networks, VMware/OpenStack.
- Experience in Networking: TCP/IP knowledge and Networking protocols (Routing, IPSec, Qos).
- Work in Kanban, Scrum, SAFe or Less.
- Database knowledge: Understanding RDBMS (MySQL, Oracle) and/or Non-RDBMS databases (Kassandra, Hadoop, Neo4J).
- Framework: Hibernate, JEE.
- Understanding of storage and Networking (EMC, HP, Cisco, Juniper).
- Understanding of Virtualization technologies (VMWare, VirtualBox).
- Container management with Docker, Kubernetes.
- Good understanding of software development lifecycles based on AGILE mode of working.
- Cloud Knowledge: Openstack and VMWare.

**What we offer**

Nokia offers flexible and hybrid working schemes, continuous learning opportunities, well-being programs to support you mentally and physically, opportunities to join and get supported by employee resource groups, mentoring programs and highly diverse teams with an inclusive culture where people thrive and are empowered.

**Nokia is committed to inclusion and is an equal opportunity employer**

Nokia has received the following recognitions for its commitment to inclusion & equality:

- One of the World’s Most Ethical Companies by Ethisphere
- Gender-Equality Index by Bloomberg
- Workplace Pride Global Benchmark
- LGBT+ equality & best place to work by HRC Foundation

At Nokia, we act inclusively and respect the uniqueness of people.

Nokia’s employment decisions are made regardless of race, color, national or ethnic origin, religion, gender, sexual orientation, gender identity or expression, age, marital s