Operations Associate

At Cision, we believe in empowering every individual to make an impact. Here, your voice is heard, your ideas are valued, and your unique perspective fuels our collective success. As part of our global team, you'll thrive in an environment that champions curiosity, collaboration, and innovation, all while making meaningful contributions to the brands we accelerate.

Join us in shaping the future of communication and building authentic connections that matter. Whether you're solving complex problems or driving bold innovations, your growth is our success, and together, we’ll create the conversations of tomorrow.

**Empower your impact at Cision. Be seen, be understood, be you.**

**Job Summary**:As an Operations Associate - India-CCS, you will set the foundation for a long and prosperous career with the global leader in news and information distribution for press releases.

**What will you do**:
**1. Distribution**:

- Output clients’ copy in timely fashion.
- Ensure accurate distribution to correct circuit at specified time.

**2. Editorial**:

- Proofread and format press releases written by our clients for delivery to the media.
- You will not be writing pieces from scratch, but you will need a strong grasp of syntax, punctuation, and the English language in general to be a success at this job.
- Razor-sharp attention to detail will be a prerequisite, as you edit, format, and handle various client requests, and other news content (e.g., photos, video).
- Ensure accuracy, attribution and acceptability of clients’ copy.
- Ensure regulatory headline and content accuracy of clients’ copy

**3. Client Relations**:

- Promote a client-focused culture at all times.
- Instigate initiatives and processes to build, develop and maintain excellent business relationships.
- Understand clients’ needs and objectives.
- Maintain an excellent knowledge of all PR Newswire products and services.
- Provide editorial advice to maximise potential ‘pick-up’ of press release copy.
- Maintain and develop relations with internal clients to achieve excellent service delivery.
- Accurately records and logs interactions with customers and updates account information and able to retrieve this information to create reports for management.

**4. Quality and Administration**:

- Ensure all jobs are prioritized, distributed and fulfilled correctly.
- Quickly learns the functions of the support tools and systems to process customers’ requests.
- Ensure all jobs and related correspondence/activities are accurately logged in the workflow management system.
- Focus on quality standards and timelines to achieve team targets and objectives, and to maintain high visibility for the team within the company.
- Maintain company websites ensuring incoming service feeds are accurately mapped.

**Competencies, Attributes, Knowledge**:

- Minimum 2 years of experience in Content Editing and Customer Support
- Outstanding written and verbal English communication and grammar skills
- The flexibility to work on holidays, weekends and shifts especially during Peak seasons.
- Ability to closely follow all policies and procedures.
- Excellent organisation and time-management skills with a high attention to detail
- A customer-centric mindset with a passion to help and provide a good service
- An eye for the detail, proactive and enjoy being involved in multiple tasks at the same time.
- The ability to effectively communicate with internal/external stakeholders.
- Problem solver
- Good analytic skill

Cision is proud to be an equal opportunity employer, seeking to create a welcoming and diverse environment. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity or expression, sexual orientation, national origin, genetics, disability, age, veteran status, or other protected statuses.