Telle Caller

6 days ago


Chembur Mumbai Maharashtra, India Winoden Skilltech Pvt Ltd Full time

**Key Responsibilities**:

- Make outbound calls to prospective clients and explain freight forwarding services.
- Handle inbound inquiries regarding shipping options, pricing, and transit times.
- Generate and qualify leads, and schedule meetings for the sales team.
- Maintain up-to-date knowledge of international shipping regulations, customs procedures, and freight rates.
- Follow up with clients to ensure satisfaction and encourage repeat business.
- Coordinate with internal departments for cargo movement updates and customer support.
- Maintain and update CRM systems with call details and customer feedback.
- **Skills**:

- Strong verbal communication and written skills
- Familiarity with freight forwarding terminology and logistics operations
- Customer relationship management (CRM) software proficiency
- Ability to work under pressure and meet sales targets
- Knowledge of Incoterms, shipping documentation (e.g., BL, AWB), and customs procedures
- Bilingual or multilingual abilities (optional but preferred

**Experience**
- 1-3 years in a telecalling or customer service role within logistics or freight forwarding
- Familiarity with international trade routes and major ports/airports is a plus

Pay: ₹25,000.00 - ₹28,000.00 per month

Schedule:

- Day shift
- Night shift

Work Location: In person


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