Student Counselor

**JOB DESCRIPTION**

**Position available**: Student Counselor

**COMPANY PROFILE**

Global Opportunities is a PAN-India based education provider representative organisation that undertakes student recruitment from India for our University partners. The organization was founded in 2001 at Amritsar (now headquartered at New Delhi) and has placed thousands of students globally since its inception.

Global Opportunities is focused on providing customised career counselling options that involves the promotion of courses from our International education partners. We work with education providers who are recognised for the provision of quality education, and are fully accredited under the respective countries’ education regulatory framework. We hold our offices all across India covering major metropolitan cities, namely Delhi, Mumbai, Hyderabad, Visakhapatnam, Bangalore, Chennai, Ahmedabad, Pune, Chandigarh, Amritsar, Ludhiana and Jalandhar, hence enjoying wider accessibility and reach to Indian students.

**ROLE OF POSITION**

**MAIN DUTIES**

Ø **ENQUIRIES**
- Turn Around time of new enquiries (within 24 hours)
- Mapping of new enquiries is correct for intake and country and ensuring clarity of remarks for all prospects (by all student counselors)
- Strong follow ups for generating walk-ins (University Visits/ General / Fairs)
- Ensure that a minimum number of calls in the “Spoken To” Category are made on a daily basis by all Student counselors.
- Make sure the respective enquiries are transferred to internally to country specialists. Also make sure the respective enquiries are transferred ethically and honesty to the geographically closest branch.

Ø **WALK-INS**
- Keeping a tab of every single walk-in student.
- Ensuring clarity of remarks for all prospects
- Create a welcoming environment and maintain a hospitable interaction with all walk-ins.
- Ensure walk-in are aggressively tapped and converted to applicants by various strategies such as University visits, fairs, coaching, general.
- Monitor repeat walk-in’s and identify operational issues as to why prospect is not converting i.e. student counselor performance / training and development / prospect profile.
- Ensure promotion of fee generation activities such as English coaching classes.
- Ensure EACH and EVERY student is provided the tablet / form to complete the Walk-in Questionnaire/Survey.
- Every first time walk-in prospect should be provided GO marketing materials
- Every walk-in should be informed of all upcoming university visits (where applicable)
- Ensure all SC’s are dealt on time

Ø **APPLICATIONS**
- Closely monitor that all prospects have an offer letter from GO and ensure that each and every applicant should have 2 offers from GO (even for alternate countries if appropriate). GO Policy is that Prospects must not have all offers with rejections/more docs and should have other options.
- Obtain AL for prospects with competitor after converting to “With GO”
- Offer awaited students should be called every week and reassured that pending offers are being chased, rigorously.
- Keep a close tab on students who are on conditional offers and have given a stipulated date to submit documents to convert from conditional to unconditional.
- Rigorously chase up applicants for deposits at the appropriate time.
- Invite prospects to University visits with the aim of having them converted after meeting the delegates.
- Keep abreast of applicant shortfall for the week and ensure they are not accumulated over a period of time.
- To ensure applicants in not applied, save & post later are dealt within 72 hours

Ø **DEPOSITS**
- Ensure all Expected Deposit students are correctly mapped on CRM.
- Students are chased on the given date for deposits
- Constantly monitor deposit shortfall so that targets are met.
- Ensure visa updates are correctly updated on CRM.
- Ensure that incomplete documents are provided to generate the CAS/COE.
- University Visits/GO Fairs/general appointments
- Ensure all appointments on CRM are reconfirmed on the day of visit. In case of no show appropriately change status on CRM (re-fix or cancel)

Ø **VISAS**
- Provide students visa check lists and guide them to prepare the documents.
- Checking the visa files
- Preparing the students for the visa interview.

Ø **GENERAL**
- Strong Customer Service focus ensuring that all visitors to Global Opportunities are treated in a Respectful and courteous manner.
- Ensure that daily follow-ups are completed on time.
- Ensure that students have paid the balance of their charges on time (as specified on the CRM).
- Core responsibility for conversions.

**QUALIFICATIONS AND EXPERIENCE REQUIRED**
- Graduation or Post Graduation in any field.
- Minimum 3 years of experience in counseling for the respective countries.

**SKILLS REQUIRED**
- Result-orientated, go-getter and able to work under pressure to achieve targets.
- Committed to work on long term
- Excellent command of spoken an