Customer Retention Executive
23 hours ago
A Customer Retention Officer is responsible for engaging with existing customers to ensure their satisfaction, address concerns, and promote loyalty to the company's products or services. Their duties typically include:
- Resolving customer complaints or issues promptly and effectively.
- Building strong relationships with customers to encourage repeat business and loyalty.
- Analyzing customer feedback and data to identify trends and opportunities for improvement.
- Collaborating with other departments such as sales and marketing to develop strategies for customer retention.
- Monitoring customer accounts and identifying potential risks or opportunities for upselling or cross-selling.
- Maintaining accurate records of customer interactions and transactions.
**Job Type**: Permanent
Pay: ₹9,793.07 - ₹34,479.36 per month
**Benefits**:
- Cell phone reimbursement
- Health insurance
- Leave encashment
- Life insurance
- Provident Fund
Schedule:
- Day shift
Supplemental pay types:
- Commission pay
- Performance bonus
- Quarterly bonus
- Yearly bonus
**Experience**:
- total work: 1 year (preferred)
**Language**:
- Kannada (required)
License/Certification:
- LLR/DL (required)
Work Location: In person
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