Loan Officer

5 days ago

Vijaya Nagar Bengaluru Karnataka, India Bharath financial inclusion ltd Full time

A Customer Retention Officer is responsible for engaging with existing customers to ensure their satisfaction, address concerns, and promote loyalty to the company's products or services. Their duties typically include:

- Resolving customer complaints or issues promptly and effectively.
- Building strong relationships with customers to encourage repeat business and loyalty.
- Analyzing customer feedback and data to identify trends and opportunities for improvement.
- Collaborating with other departments such as sales and marketing to develop strategies for customer retention.
- Monitoring customer accounts and identifying potential risks or opportunities for upselling or cross-selling.
- Maintaining accurate records of customer interactions and transactions.

**Job Type**: Permanent

Pay: ₹9,793.07 - ₹16,000.00 per month

**Benefits**:

- Cell phone reimbursement
- Health insurance
- Leave encashment
- Life insurance
- Provident Fund

Schedule:

- Day shift

Supplemental pay types:

- Commission pay
- Performance bonus
- Quarterly bonus
- Yearly bonus

**Experience**:

- total work: 1 year (preferred)

**Language**:

- Kannada (required)

License/Certification:

- LLR/DL (required)

Work Location: In person

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