Customer Support Executive

2 weeks ago

Mp Nagar Bhopal Madhya Pradesh, India Waarta Connections Pvt Ltd Full time

The company having an efficient customer support system will lead to satisfied customers. Hence, they hold an extremely important role in maintaining and upholding the brand image.

Check out the points below to learn more about the roles and responsibilities of customer executives in the business:

- Addressing consumer problems and suggesting an efficient solution with empathy and professionalism.
- If the customer is facing a technical issue then they collaborate with other departments to bring out a solution for the customer.
- They assist the customers in picking out the right product by their needs and budget.
- The executives should follow a personalised way of communicating that will help the consumers to know that their problems are being heard and understood.
- Having strong product knowledge is a must for customer support executives and predicting the needs of the customers.
- Taking feedback from the customers and highlighting their concerns and needs.
- Basic technical knowledge will help in utilising the customer support tools.

Schedule:

- Day shift

**Education**:

- Higher Secondary(12th Pass) (preferred)

**Experience**:

- total work: 1 year (preferred)
- Customer service: 1 year (preferred)

**Language**:

- Hindi (preferred)
- English (preferred)

Work Location: In person

**Speak with the employer**
+91 9009419263

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