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Receptionist

2 weeks ago

Kochi Kerala, India Fortune offices Full time

A **receptionist** is responsible for a variety of tasks, typically focused on managing the front desk and providing administrative support to ensure smooth operations in an office, hotel, clinic, or other business settings. The duties of a receptionist can vary depending on the type of establishment, but some common responsibilities include:
1. **Greeting and Welcoming Visitors**
- **First Point of Contact**: Receptionists are often the first person visitors or clients interact with when they enter the building. They offer a warm welcome, provide information, and guide visitors to the appropriate departments or individuals.
- **Sign-In/Visitor Log**: Ensure visitors sign in and out for security and organizational purposes.

2. **Managing Incoming Calls**
- **Answering Calls**: Receptionists are responsible for answering phone calls, directing them to the appropriate person or department, or taking messages when necessary.
- **Handling Inquiries**: Provide basic information about the business, such as hours of operation, location, or services offered, and handle any routine requests from callers.

3. **Scheduling Appointments and Meetings**
- **Booking Appointments**: Receptionists schedule and confirm appointments for clients, customers, or staff, managing calendars efficiently.
- **Meeting Room Management**: Reserve and organize meeting rooms, ensuring necessary resources (e.g., projectors, seating) are prepared.

4. **Managing Mail and Deliveries**
- **Sorting and Distributing Mail**: Receptionists sort incoming mail, packages, and deliveries, ensuring they are forwarded to the correct recipients within the organization.
- **Outgoing Mail**: Prepare and send outgoing mail or packages as required.

5. **Administrative Support**
- **Data Entry**: Perform basic clerical tasks such as updating records, entering data into databases, and managing files.
- **Managing Office Supplies**: Monitor and replenish office supplies, including stationary, printing materials, and other essentials.
- **Processing Payments**: In some roles, receptionists may handle payment processing for services or products provided by the business.

6. **Maintaining a Clean and Organized Reception Area**
- **Tidy Workspace**: Keep the reception area clean, organized, and presentable, ensuring that it provides a positive first impression.
- **Health and Safety Compliance**: Ensure the reception area complies with safety protocols and regulations.

7. **Handling Customer or Client Concerns**
- **Problem-Solving**: Address customer complaints or issues, providing solutions or escalating them to the appropriate department.
- **Providing Information**: Assist customers or clients with information regarding services, policies, or any concerns they may have.

8. **Coordination with Other Departments**
- **Internal Communication**: Communicate with other staff members to schedule meetings, resolve issues, or pass on messages.
- **Assisting with Staff Requests**: Receptionists often support other employees with administrative tasks such as photocopying, printing, or data collection.

9. **Security and Safety**
- **Monitoring Access**: In some environments, receptionists may monitor access to the building, ensuring that only authorized individuals enter.
- **Emergency Procedures**: Receptionists are often trained in emergency procedures and are expected to assist in situations like evacuations, medical emergencies, or security issues.

10. **Record Keeping and Documentation**
- **Updating Records**: Maintain up-to-date client, customer, and visitor records, sometimes including appointment logs, guest lists, or inventory.
- **Handling Confidential Information**: Receptionists may be responsible for handling confidential documents or information with discretion.

11. **Multitasking and Ad-Hoc Responsibilities**
- Receptionists are often expected to juggle multiple tasks simultaneously, such as answering phones, greeting visitors, and performing administrative duties, all while maintaining a professional demeanor.

Overall, the receptionist plays a crucial role in ensuring that a business or organization operates smoothly, delivering excellent customer service, handling logístical tasks, and supporting other team members.

Age between : 24 to 35

Gender : Female only

Qualification : Any degree

Salary Package : 10000 to 15000

Working location : ammancoil road, opposite KSRTC, 100M distance from south railay station

Offie timing : 9am to 6pm

Pay: ₹10,000.00 - ₹15,000.00 per month

**Benefits**:

- Cell phone reimbursement
- Commuter assistance
- Internet reimbursement

Schedule:

- Day shift
- Morning shift

Supplemental Pay:

- Commission pay
- Performance bonus

**Experience**:

- Microsoft Office: 1 year (preferred)
- Front desk - Receptionist: 1 year (preferred)
- total work: 1 year (preferred)

**Language**:

- English (preferred)

Work Location: In person