Receptionist in Hospital
2 weeks ago
**Receptionist (Hospital) - Roles and Responsibilities**
**Key Responsibilities**:
- **Patient Interaction**:
- Greet patients, visitors, and attendants in a polite and professional manner.
- Assist patients with registration and documentation processes.
- Provide information about hospital services, departments, and procedures.
- Schedule appointments and follow up on patient visits.
- **Administrative Duties**:
- Maintain patient records and update files regularly.
- Ensure proper filing, data entry, and retrieval of information.
- Manage billing inquiries and help with insurance documentation as needed.
- **Coordination**:
- Coordinate with doctors, nurses, and other healthcare staff to ensure smooth patient care.
- Communicate important information to the relevant departments.
- Arrange patient referrals, lab tests, or specialist consultations.
- **Customer Service**:
- Address patient concerns or complaints with empathy and professionalism.
- Ensure a calm and supportive environment for patients and their families.
- Provide assistance in emergency situations by directing patients and guiding them appropriately.
- **Compliance & Confidentiality**:
- Ensure patient privacy and maintain confidentiality of sensitive information.
- Adhere to hospital policies, protocols, and health regulations.
- **General Support**:
- Monitor waiting areas to ensure they are clean, organized, and welcoming.
- Handle minor administrative tasks like ordering supplies or managing schedules.
- Support other staff during peak hours or as needed.
Pay: ₹18,000.00 - ₹20,000.00 per month
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