Operations Intern

2 days ago

Madhapur Hyderabad Telangana, India Bijliride Private limited Full time

As an Operations Intern, you will play a key role in supporting the daily activities of our operations team. This internship offers hands-on experience in fleet management, customer service, and logistics coordination. You will work closely with our technicians, customer support team, and management to ensure smooth operations and a positive customer experience.

**Key Responsibilities**:

- **Vehicle Assignment**: Assist in allocating electric two-wheelers to customers and ensuring they are in optimal condition for use.
- **Daily Service Monitoring**: Support the monitoring of daily service activities, including routine inspections and maintenance checks on vehicles.
- **Technician Coordination**: Help manage technicians by allocating work based on service needs and ensuring timely completion.
- **Customer Onboarding and Offboarding**: Assist in the onboarding process for new customers and ensure a smooth offboarding experience when rentals are returned.
- **Customer Issue Resolution**: Provide excellent customer service by addressing rental inquiries and resolving any issues that arise, ensuring a positive experience.
- **Inventory Management**: Support inventory tracking and management, ensuring vehicle availability and coordinating replenishments when necessary.
- **Battery Swapping Station Management**: Assist in the management of battery swapping stations, ensuring they are stocked and operational.
- **Fleet Coordination**: Collaborate with the operations team to ensure the timely delivery and pickup of vehicles at designated locations.
- **Compliance and Safety**: Ensure compliance with safety regulations and company policies, maintaining cleanliness and organization at rental locations.
- **Cross-Department Collaboration**: Work with customer support and technical teams to address customer concerns and technical issues promptly.

**Job Type**: Internship
Contract length: 3 months

Schedule:

- Morning shift
- Night shift
- Rotational shift

**Experience**:

- total work: 1 year (preferred)

Work Location: In person

Expected Start Date: 26/08/2024

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