Checkout Services Coworker

Who you are

As a person you are enthusiastic about work and working with others in a team. You have experience of working in a fast-paced environment. You possess good personal disciplines with a flexible approach/open to change. You have good attention to detail and are also good at quickly building rapport. You are an assertive person with an ability to remain calm and controlled when faced with emotional customers under stressful times. You have the ability to prioritize and organize own work to make efficient use of time available Ability to handle several tasks at the same time. Computer literate and elf-reliant and motivated with a proven ability to work as part of a larger team.

For this role we believe you also possess the following:

- The IKEA values reflect your own values and give you energy.
- You are passionate about growing business and people together using the experience and skills of our people in the best way.
- You are driven to exceed your goals.
- You enjoy working in a fast-paced and future-oriented environment and have a desire to learn and want to improve your skills, using this to the benefit of IKEA and for growing personally.

**Your responsibilities**

You ensure that our check-out service is fast and efficient for our customers’ and cost-effective for the IKEA store. payment is handled in a reliable, efficient, accurate and friendly way. You always aim to create a positive experience for our customers, so they will want to return and shop with us again over time. You shall use the IKEA tools and expertise of your colleagues to support you in achieving this.

Your responsibilities also include the following:

- To know our check-out action plan and support the goals and targets given to you by your manager, which ensures the delivery of our action plan.
- You know our daily and weekly service targets and this drives me to improve our service delivery and have an overview of the store and customer relations action plans and understand how our action plan supports this.
- You shall understand the impact of my actions on the financial results of my area and know which results and have influence over and how to balance this with the needs of my customers.
- You follow cash handling procedures to ensure the security of money handling and look for more effective ways of working to reduce cost.
- You shall be available to help and support colleagues when needed and work together with other functions to improve the shopping experience for our customers in order to generate more sales.
- You would value other colleagues’ ways of working and learn from those who work differently to me and pass on your knowledge to colleagues and encourage them to do the same.
- You shall keep your colleagues informed so that they can perform their roles effectively and are responsible for your own development and look to my manager to support me in improving my competence.
- You will optimize the relationship with our customers when they pay for products, in order to drive increased customer satisfaction, creating the desire for them to want to return and shop with us over time. You do this by: understanding the importance of accurate stock inventory and how your own actions impact on this. understanding global solutions, tools and working methods and the IKEA Concept and ensuring.
- You shall use the appropriate manuals and other education tools to support you in maximizing our customers’ shopping experience and contributing to the check-out action plan and taking ownership for my part in its delivery along with listening to feedback from customer when given and passing this on to your manager.

**Together as a team**

To drive sales growth and sustained long-term profitability, by establishing and retaining a life-long relationship with existing and new customers. This is achieved by working in partnership with our customers and other functions to: secure an easy buying process from home to home and understand and match customers’ needs and expectations now and in the future. Our aim is to motivate our customers to shop with us more frequently because they trust us to make their shopping experiences successful and their visits worthwhile, as every customer counts.