Trainee Apprentice

**Job Title**:
Trainee Apprentice - Product Support Specialist

**Department**:
Technical Product Support

**Reports To**:
Manager, Technical Product Support

**Duration**:
6 months Apprenticeship

**Job Summary**:
No prior job experience is required - just a willingness to learn, a positive attitude, and a passion for technology and customer service.

**Key Responsibilities**:

- Support in documenting customer issues and resolutions in the internal ticketing tool
- Assist in setup and configuration of desktops, printers, and mobile devices
- Shadow and learn from experienced support team members on live issue resolution
- Participate in scheduled training sessions and complete all assigned learning modules
- Practice and follow company data privacy, information security, and support protocols
- Provide timely updates on assigned tasks and escalate issues as necessary

**Required Skills & Attributes**:

- Good communication skills - both verbal and written
- Basic understanding of Windows OS, Microsoft Office 365
- Willingness to learn basic troubleshooting, remote desktop tools, and mobile platforms
- Strong attention to detail and a customer-centric mindset
- Ability to multitask and adapt to a fast-paced environment
- Eagerness to work in a collaborative and diverse support team

**Educational Qualification**:

- Recent graduate or final-year students pursuing a degree/diploma in Computer Science, Information Technology, or any related field

**What You’ll Gain**:

- Exposure to real-time product support operations in the healthcare tech domain
- Mentorship and guidance from experienced professionals
- Hands-on learning of support tools, ticketing systems, and technical troubleshooting
- Opportunity to build a strong foundation for a future full-time role in technical support or product operations