Client Service Executive(Female)

We are hiring

We are looking for a Client Services Profile(Female Only) who can help maintain existing business with current clients, grow business relationships with current clients and assist in bringing new clients on board. They will help our clients to better understand the full potential of our products and act as liaison between the client and company.

Kenprimo Techno Solutions is a team of creative graphic designers, illustrators, tech savvy developers, sharp marketers and intelligent SEOs working together to create amazing brands and making sure the world sees it. We're an independently owned, strategically creative agency - forever curious and ready to transform the way business is done.

We'd love to have you join our mission of providing world-class digital marketing solutions to mid-size businesses on a worldwide scale, no matter where you are. We thrive on helping our clients build their businesses, and we're searching for people who take pleasure in their marketing efforts while also having a good time. Does this describe you? Great

Why Join Kenprimo?

It's as easy as that: we prioritize our people. You're never on your own - we'll be there to help you overcome any obstacles that come your way

Long-lasting relationships with both clients and team members due to consistently low turnover rates that are simply unheard of in our industry, because again, we put our people first.

Become a part of a fast expanding firm that only works with clients who share our values.

**Desired Education**

Bachelors in Marketing, Communications, Information Systems, Business, Statistics or related major (desired)

General Knowledge

Digital Marketing, Technology or Software background desired

**Experience**

l At least 6 months to 2 year of experience working in customer service.

l Ideal also includes experience working with customers to resolve high-level challenges at a Director or organizational level

**Qualities**

l Self-managed with excellent follow-through and initiative to get things done

l “Can-do” attitude and grit to work through obstacles and complex problem resolutions

l Creative problem solving and clear, responsive communication style

l Track record of strong communication and an investment in personal professional development

l Eager to develop positive relationships internally and externally to achieve necessary goals

l Strong attention to detail and highly flexible to changing priorities
What You'll Do
Role Overview

This role will support the success of client partnerships and work cross-functionally across all client service teams including Internet Marketing implementation (SEO, Social, PPC, etc), Account Management, and Interactive Web Services in driving operational excellence, both internally and externally.

**Responsibilities**

l Primary responsibility is to actively manage, own and de-escalate client support cases across departments for the betterment of both team and clients

l Ability to redo deliverables and achieve buy-in when needed to support clients or deliverables and achieve results and alignment

l Oversee high-level client WOW efforts, embody the Voice of the Customer, and manage the active client lifecycle including account transfers, happiness, and problem resolution

l Oversee and manage profitability of accounts and work with the President, COO, and Department Directors to manage win-win client partnerships

l Communicate on a daily basis with different parts of the client base depending on needs, including coordinating solutions between clients, execution teams, business development, and support or specialty teams

l Monthly client project reviews and reporting based on your analysis and data work, including: monthly analysis, reporting and action plan creation and execution

l Collaborating and communicating internally and externally and ensuring a focus on creating positive and solution-oriented relationships within the team and with clients

l Manage timelines and multiple complex projects related to Client happiness with consistency and value

**Salary**: ₹12,000.00 - ₹15,000.00 per month

Schedule:

- Day shift

Ability to commute/relocate:

- Kochi, Ernakulam - 682018, Kerala: Reliably commute or planning to relocate before starting work (required)

**Speak with the employer**
+91 9946937766