
E-commerce Assistant
7 days ago
This role is best suited for professionals who are passionate about customer service and eager to build a rewarding career in a fast-paced, dynamic environment.
**Key Responsibilities**:
- Professionally manage inbound customer calls with empathy, clarity, and efficiency
- Accurately identify and resolve customer issues related to eCommerce products, orders, or services
- Clearly and thoroughly document customer interactions in the internal system
- Collaborate with internal teams to escalate and resolve complex or unresolved issues
- Maintain high service quality standards and contribute to team performance metrics
- **Minimum 1 year of experience handling calls in the eCommerce industry** (mandatory)
- Excellent verbal communication skills in both **English and Hindi** (mandatory)
- Strong interpersonal skills and a customer-first, problem-solving approach
- Basic computer literacy and familiarity with CRM or ticketing tools
- Ability to multitask and work efficiently under pressure in a fast-paced environment
- Must be based in **Bangalore** or willing to relocate
**Salary & Benefits**:
- Competitive salary ranging from **₹20,000 to ₹25,000 per month** (based on experience)
- Structured onboarding, training, and professional development opportunities
- Friendly, collaborative, and inclusive work culture
- Clear growth path with internal career advancement opportunities
**Job Types**: Full-time, Permanent
Pay: ₹20,000.00 - ₹25,000.00 per month
**Benefits**:
- Health insurance
- Paid sick time
Schedule:
- Day shift
- Morning shift
Supplemental Pay:
- Yearly bonus
Work Location: In person
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