Retail Sales Associate

2 days ago

Sahibzada Ajit Singh Nagar Ludhiana Punjab, India CROMA a tata enterprise Full time

We are Hiring for our Upcoming Store in Zirakpur, Punjab.

Customer Service Specialist

**Qualification, Experience and Skills Required**

Under Graduate or Graduate with minimum 1 year of experience (in B2C businesses like QSR, Retail, Hospitality & Aviation

Good Communication Skills (Preferably English and Local language),, Pleasant personality, Service Attitude & orientation

**Competencies**

Customer Service Orientation, Good interpersonal skills, Willingness to learn

Key Responsibilities

**Customer Service**
- Follow the 10 feet Rule : Greet **EVERY** customer who comes within a 10 Feet radius
- Ensure 100% GUEST sales is followed in every customer interaction- Follow “Lean time equals Learn Time” principle at all times
- Escalate customer complaints if not resolved at his/her level to the Store Manager and ensure resolution
- Maintains rapport with Customers.
- Facilitate resolution on customer complaint, working jointly with service desk team
- Follow-up & logically close on all customer commitment with respect to post sales (Installation/Repair/Free gifts)

**Process**:

- Maintaining the proper display of goods in the section as per merchandising mantra.
- Ensure Ticketing is done as per standards and is always updated.
- Stock counts to be done as per the defined processes
- Maintains Customer data for follow-up in the Follow up Register

**Continuous Learning**:

- Keeping oneself updated with all the product knowledge, promotions, processes and policies
- Attend mandatory staff meetings and training sessions.
- Knowledge of procedures in emergency situations.

**Salary**: ₹108,000.00 - ₹200,000.00 per year

**Benefits**:

- Health insurance
- Leave encashment
- Life insurance
- Paid sick time
- Paid time off
- Provident Fund

Schedule:

- Evening shift
- Morning shift

Supplemental pay types:

- Performance bonus
- Quarterly bonus

**Education**:

- Higher Secondary(12th Pass) (required)

**Experience**:

- Retail: 1 year (preferred)
- total work: 1 year (preferred)

Expected Start Date: 01/11/2021

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