Graduate Noc Trainee

Graduate NOC Trainee

Our Technology team is the backbone of our company: constantly creating, testing, learning and iterating to better meet the needs of our customers. If you thrive in a fast-paced, ideas-led environment, you’re in the right place.

Why this job’s a big deal:
Are you interested in learning cutting edge technologies? Do you enjoy solving complex problems? Our NOC team offers these and many more opportunities while working in a fast pace and challenging environment.

In this role you will get to:
- Manage and issue track ticket creation, updates, escalations and participation on incident bridge calls. Adherence to established response SLO’s/SLA’s and a working knowledge of all monitoring and support tools.- Maintain a culture of continuous improvement, by providing suggestions for process improvements, providing updates to documentation, providing transfer of knowledge to peers in your area of expertise, and assisting in the training of new hires.- Frontline Tier l/ll monitoring / escalation / incident response and impact mitigation.- Execute Command & Control tasks on our infrastructure.- Orchestrate and manage incident lifecycle between external 3rd party vendors, the Site Reliability Engineers (SRE), and internal development teams.- Analyze and support the continuous improvement of our monitoring as well as command and control capabilities. Maintain a high level of communication and knowledge sharing: incident lifecycle tracking, runbooks and operational documentation.- Report the health and availability of the site and related services.

Who you are:
- Bachelor’s degree in related field- Eager to learn new technologies and enjoy solving challenging problems-
- Basic knowledge of Open-Source environments.- Basic understanding on Cloud- Basic understanding Database Query- Self-motivated and can work both independently and within a team in our 24/7 Operations Center; available for off-hours shift coverage and be able to take ownership of technical issues in the role of Incident Commander.- Illustrated history of living the values necessary to Priceline: Customer, Innovation, Team, Accountability and Trust.- The Right Results, the Right Way is not just a motto at Priceline; it’s a way of life. Unquestionable integrity and ethics is essential.

Who we are

WE ARE PRICELINE.

Our success as one of the biggest players in online travel is all thanks to our incredible, dedicated team of talented employees. Priceliners are focused on being the best travel deal makers in the world, motivated by our passion to help everyone experience the moments that matter most in their lives. Whether it’s a dream vacation, your cousin’s graduation, or your best friend’s wedding - we make travel affordable and accessible to our customers.

Our culture is unique and inspiring (that’s what our employees tell us). We’re a grown-up, startup. We deliver the excitement of a new venture, without the struggles and chaos that can come with a business that hasn’t stabilized.

We’re on the cutting edge of innovative technologies. We keep the customer at the center of all that we do. Our ability to meet their needs relies on the strength of a workforce as diverse as the customers we serve. We bring together employees from all walks of life and we are proud to provide the kind of inclusive environment that stimulates innovation, creativity and collaboration.

If you want to be part of something truly special, check us out

Flexible work at Priceline

When we return to the office we will be in a fully flex mode, meaning you decide when to come to the office when it makes sense for you to do so - no minimum number of days in the office. Until then we are all working from home and will return to our flex mode when it is safe to do so.
- Diversity and Inclusion are a Big Deal
- To be the best travel dealmakers in the world, it’s important we have a workforce that reflects the diverse customers and communities we serve. We are committed to cultivating a culture where all employees have the freedom to bring their individual perspectives, life experiences, and passion to work.
- Priceline is a proud equal opportunity employer. We embrace and celebrate the unique lenses through which our employees see the world. We’d love you to join us and add to our rich mix

We're excited that you are interested in a career with us. For all current employees, please use the internal portal to find jobs and apply.