Sfcc - Solution Architect

**Job Category **:Customer Success Group **Job Details**: **Salesforce, the Customer Success Platform and world's #1 CRM, empowers companies to connect with their customers in a whole new way. We are the fastest growing of the top 10 enterprise software companies, the World’s Most Innovative Company according to Forbes, and one of Fortune’s 100 Best Companies to Work for six years running. The growth, innovation, and the spirit of Salesforce are motivated by our incredible employees who thrive on delivering success for our customers while also finding time to give back through our 1/1/1 model, which leverages 1% of our time, equity, and product to improve communities around the world.** **Salesforce B2C Commerce Cloud, the category-defining leader of enterprise cloud commerce** **solutions, empowers the world’s leading retailers to continuously innovate in our complex,** **consumer-driven world. Commerce Cloud’s open cloud platform provides unique benefits including seamless innovation, the LINK ecosystem of integrated best-of-breed partners, and community iinsight to optimize customer experiences. These advantages enable Commerce Cloud customers to lead their markets and grow faster. **Salesforce is seeking a Salesforce B2C Commerce Cloud Solution Architect to support the full** **implementation life cycle, from scoping to deployment in an evolving ecosystem consisting of** **Responsibilities**: **Serve as a trusted advisor to the client** **Passionate about customer success** **Work closely with business partners to understand business needs and provide appropriate** **solutions using the Salesforce Commerce Cloud platform** **Work with technology teams to define a solution blueprint using Salesforce technologies** **Assist Salesforce customers and internal teams with triaging issues** **Assist with Salesforce platform management tasks using Business Manager, Account** **Manager and other platform management tools** **drive increased business value** **Manage customer expectations and provide solutions using both out of the box capabilities** **as well as third party integrations.** **Provide assessments and recommendations on the design of ecommerce systems, while** **integrating components built by developers and ensuring architectural integrity of the system** **Responsible for coordinating the delivery of professional services to clients** **Responsibilities include the overall planning, organising, architecting, integrating, and** **delivery of all services prioritised in alignment with the client's expectations and business** **needs** **Lead a team of solution partner and/or client developers and specialists to meet specific** **client requirements; responsible for ensuring an optimal system architecture to facilitate the** **successful completion of implementations** **Review deliverables/artifacts provided by the solution partner and/or the client and propose** **suitable recommendations** **Ramp up on Salesforce B2B Commerce Cloud, obtain the necessary certifications and** **become the Subject Matter Expert in both Salesforce B2C & B2B Commerce Cloud** **Qualifications**: **Overall 12+ years of experience in the IT industry out of which a minimum of 5 years of** **relevant architecture experience, preferably in enterprise-level or SaaS environment** **Minimum of 5 years of relevant Solution Architecture experience in Salesforce B2C** **Commerce Cloud** **Ecommerce / digital commerce knowledge** **Experience in architecting Commerce solutions using the Salesforce B2C Commerce Cloud** **platform** **Strong Functional knowledge & experience working on the Salesforce B2C Commerce Cloud** **platform** **Hands-on experience implementing web technologies (client - and service-side) is key, and** **affinity to remain connected to the code is required** **Clear ability to drive projects to successful, on-time completion and influence stakeholders** **and team members** **Strong written and verbal communication skills and ability to effectively synthesise business** **requirements into technical outcomes for varied audiences, should be able to communicate** **with C-Level with authority and confidence** **Strong presentation skills. Able to effectively present and defend a point of view to a variety** **of audiences** **Experience in dynamic situations and able to shift gears comfortably and effectively** **Capable problem-solver that uses rigorous logic and methods to solve difficult problems** **with effective solutions** **Global thinker that can discuss multiple aspects and impacts of issues and project them into** **the future** **Salesforce B2C Solution Architect Certification is preferred** **Travel requirement per year: 30 to 50% within the assigned region** **Minimum Qualifications**: **Salesforce B2C Commerce Business Manager** **Preferred: Salesforce B2C Solution Architect certification** **Working knowledge of man