
Customer Care Executive
7 days ago
**Qualification**
12th pass/ Diploma
Freshers/ experience both can apply
Good English communication
Social media knowledge must require
**About us**
Office Timing: 11AM to 5PM (6 hours)
Working Days (Weekly): Monday to Saturday (6 Days)
Paid Leave: Sunday off and one medical leave in a month
**Responsibility**
A **customer care executive** is a professional responsible for communicating the how’s and why’s regarding service expectations within a company. These professionals perform a number of duties, including:
- **Answering Phones**: They handle incoming calls from customers, addressing inquiries, providing support, and resolving issues.
- **Issue Resolution**: Customer care executives deal with customer issues and provide easy-to-follow solutions.
- **Order Management**: They manage payment and delivery of customer orders.
- **Product Assistance**: Helping customers choose the right product based on their requirements and budget.
- **Complaint Handling**: Timely management of customer concerns and complaints.
- **Promotions and Deals**: Informing customers about upcoming promotions or deals.
- **Building Rapport**: Establishing positive relationships with clients and customers.
- **Data Analysis**: Creating reports based on customer satisfaction statistics.
- **Appointment Scheduling**: Fixing appointments based on customer availability
**Job Types**: Full-time, Part-time, Fresher, Internship
Pay: From ₹7,000.00 per month
**Benefits**:
- Paid sick time
- Paid time off
Schedule:
- Day shift
Supplemental Pay:
- Performance bonus
Ability to commute/relocate:
- Shrinathpuram, Kota, Rajasthan: Reliably commute or planning to relocate before starting work (required)
**Education**:
- Higher Secondary(12th Pass) (required)
**Experience**:
- Business development: 1 year (preferred)
- total work: 1 year (preferred)
**Language**:
- English (required)
**Location**:
- Shrinathpuram, Kota, Rajasthan (required)
Shift availability:
- Day Shift (required)
Work Location: In person
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