Customer Service Advisor

3 days ago

West Hill Calicut Kerala, India TVS AKB MOTORS Full time

_**Join TVS AKB Motors LLP as a Service Advisor **_

Are you passionate about delivering top-notch customer service? Do you have a knack for understanding vehicle maintenance and guiding customers? **TVS AKB Motors LLP** is looking for a **Service Advisor** who thrives in a fast-paced, customer-focused environment.

**What We Offer**
- **Attractive Salary** + performance-based incentives
- **Work-Life Balance**: Day shifts only (9:00 AM - 6:00 PM)
- **Paid Leave**: Enjoy one paid leave every month
- **Career Growth**: Opportunities to grow within the company

**Role Overview**

As a **Service Advisor**, you'll be the vital link between our customers and the service team. From understanding customer needs to ensuring timely service delivery, you'll play a crucial role in providing an exceptional service experience.

**Key Responsibilities**
- Welcome customers with a smile and a professional attitude
- Listen to and understand their vehicle concerns and create work orders.
- Clearly explain the required services and associated costs.
- Coordinate with the service team to ensure timely and efficient service.
- Keep customers informed about the progress and additional repairs (if needed).
- Handle customer feedback and resolve complaints promptly.
- Maintain detailed customer records and follow up on feedback.
- Promote additional services and parts where beneficial to the customer.

**What You Bring**
- **Experience**: 1+ year of total work experience (preferred).
- **Knowledge**: Basic understanding of vehicle maintenance and processes.
- **Skills**: Excellent communication and customer service abilities.
- **Team Player**: Collaborate effectively with the team to deliver great results.

**Ready to Apply? Contact Us**

Pay: ₹12,000.00 - ₹15,000.00 per month

**Benefits**:

- Cell phone reimbursement

Schedule:

- Day shift

Supplemental Pay:

- Overtime pay
- Performance bonus

Work Location: In person

Expected Start Date: 10/12/2024

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