CRM Implementation

1 week ago

Ahmedabad, India Testeem Solutions Full time

**Job description**

**-------------------**
- Work with clients on Implementation of ERP Application (Modules: Sales and Pre Sales)
- Requirement Gathering
- Scope documentation
- Training
- Coordination between client requirement and development team
- End user support Qualifications

**Responsibilities**:

- Understanding the project scope, schedule, deliverables.
- Collaborating effectively with internal stakeholders, both in-person and through

remote working models as needed.
- Partner relationship management - maintaining a healthy working relationship

without compromising on deliverables and outcomes.
- Project scope and schedule management.
- Driving periodic project reviews and mitigating risks with due diligence and a data

driven approach.
- Escalating project issues to the senior management when needed.
- Contributing to the delivery of all aspects of the project and services: controlling and

reporting on project activities, systems, and information security.
- Driving accountability and continual service improvements—reviewing support

practices, performing trend analysis on key operational metrics, ensuring a high focus

on end-to-end project delivery.
- Improving support experience for quality results by studying, evaluating, and

redesigning processes, establishing and communicating service metrics, monitoring

and analyzing results, and implementing changes.
- Using and creating knowledge base articles based on new product information, support

incidents, and common or critical issues.
- Implementing process optimization, improvements, and modernization initiatives

where appropriate.
- Identifying process inefficiencies and compliance issues, and implementing strategic

Solutions.

**Knowledge**:

---------
- Moderate English language Communication skills.

Any relational and non-relational Database.

Microsoft Office, excel and PowerPoint knowledge required.

Any reporting tool knowledge will be added as an advantage

CRM domain experience will be added as an advantage.

**Salary - **25000K - 35000K PM

**Salary**: ₹20,000.00 - ₹35,000.00 per month

Schedule:

- Day shift

Ability to commute/relocate:

- Ahmedabad, Gujarat: Reliably commute or planning to relocate before starting work (required)

**Experience**:

- total work: 1 year (preferred)

**Speak with the employer**
+91 9662884941

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