Sales Coordination

2 days ago

Mira Road Mumbai Maharashtra, India Austral International Co. Full time

**Job Title: Sales Coordinator**

**Location**: Mira Road (Unified)
**Department**: Sales & Business Development
**Reporting To**:
**Job Overview**:
**Key Responsibilities**:
**1. Lead Generation & Client Communication**
- Conduct **cold calling** to elevator companies and relevant prospects to generate leads.
- **Strategically plan outreach efforts** to identify new business opportunities and convince potential clients of our offerings.
- Schedule client meetings for the Business Development Assistant based on availability and business priorities.
- Maintain regular follow-up with clients to ensure continued engagement and relationship building.
- Maintain detailed service reports, log issues, and feedback for continuous product improvement.

**2. Coordination with Field Sales Team**
- Act as the **point of contact** for the Business Development Assistant, providing them with accurate lead details and meeting schedules.
- Ensure timely communication and handover of client information between office and field staff.

**3. Quotation & Order Processing**
- Prepare **quotations and proposals** based on client requirements and data provided by the BD team.
- Generate and maintain **Sales Order Sheets** and process **Production Orders** accurately.
- Coordinate with internal teams for smooth workflow from inquiry to order dispatch.

**4. Dispatch & Client Updates**
- Track and coordinate **dispatches with the logistics team**.
- Ensure clients are regularly updated about **order status**, expected delivery timelines, and any delays. Take final acknowledgement from clients about the material received.

**5. CRM & Documentation**
- Maintain and update client and lead details in the **CRM system** consistently.
- Record all communications, follow-ups, and status updates to ensure visibility for all stakeholders.

**6. Technical Support Coordination**
- Route technical queries, installation issues, and configuration support requests to the **Service Engineer** or technical team.
- Act as the communication bridge between clients and technical staff to ensure quick resolution of product concerns.

**7. Payment Follow-up & Billing Coordination**
- Conduct **timely follow-ups** for outstanding payments and manage **client-specific credit cycles**.
- Send **invoices, payment reminders, and account ledgers** to clients on schedule.
- Coordinate with the **Billing**, **Dispatch**, and **Service** departments to ensure end-to-end order and service fulfilment.

**Key Skills & Requirements**:

- **Graduation (Bachelor’s Degree) in any field**:

- 1-3 years of experience in Sales Coordination or Client Handling (experience in the elevator industry is highly preferred).
- **Excellent communication skills** - both verbal and written.
- Strong interpersonal and **client relationship management** abilities.
- Organized, detail-oriented, and capable of **handling multiple priorities simultaneously**.
- Knowledge of MS Office Suite (Word, Excel, PowerPoint) and CRM tools.
- Smart, self-motivated, a **quick learner**, and able to take **strategic initiatives**.
- Experience in handling **billing coordination**, **dispatch tracking**, and **sales process documentation** is an added advantage.

**Work Nature**:

- **In-office role**, with regular coordination with field staff and other departments.
- Requires a **strategic mindset** and strong follow-up skills to ensure seamless sales operations.

Pay: ₹250,000.00 - ₹350,000.00 per year

Work Location: In person

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