IT Escalation Expert

**We help the world run better**

At SAP, we enable you to bring out your best. Our company culture is focused on collaboration and a shared passion to help the world run better. How? We focus every day on building the foundation for tomorrow and creating a workplace that embraces differences, values flexibility, and is aligned to our purpose-driven and future-focused work. We offer a highly collaborative, caring team environment with a strong focus on learning and development, recognition for your individual contributions, and a variety of benefit options for you to choose from.

**What you'll do**

In your role as technical consultant, you will be responsible for supporting the ECS customer for SAP innovative products. You will assess and solve issues in new or existing customers, and work with high attention to detail, reliability, and efficiency. You will collaborate closely with your team members to ensure success. In your day-to-day you will
- As a SEO - Basis & DB Expert, you will be responsible for de-escalating system build related escalations.
- Analyze and implement SAP support methodology
- Understand the SAP high availability or disaster recovery architecture, network, and virtualization technologies (e.g., load-balancer, virtual machine etc.).
- Own, lead, execute and coordinate implementation related tasks and activities.
- Deliver high quality system build service to ensure stable operations.
- DB monitoring & administration, BASIS monitoring & administration
- Proficient in HANA HSR and Tenant Replication

**What you bring**

Are you analytical, self-motivated, and enjoy problem solving? Are you skilled in time management and task prioritization? Do you enjoy continuous learning and working efficiently in a fast-paced environment? If this sounds like you, do you also bring:

- Minimum 7+ years of SAP Technical Administration (preferably certified on SAP S/4HANA, BODS/BI & Convergent Charging experts)
- Bring comprehensive knowledge on SAP S/4HANA architecture, conversion, and implementation path.
- Familiar with various storage types in cloud environments and experience in installation of the New Innovation SAP products on HANA, ASE database and Linux and windows operating system.
- Experience in managing scale-up and scale-out scenarios.
- Experience on implementation projects, Migration and support project experience involving Large enterprises.
- Strong background in SAP Solutions, products, and cloud technologies.
- Ability to coordinates delivery and projects as a technical lead in a heterogeneous environment.
- Excellent understanding of SAP HANA, Good knowledge on S/4HANA architectures and migration paths and tools.
- Working knowledge on the non-ABAP SAP products. Like XSA, IDM BOBJ, open text etc.
- Up to 2 years of experience in Installation, Upgrade and Migration activities on ABAP and NON-ABAP SAP products.
- Working experience/Knowledge on the Hyperscaler like Azure, AWS,GCP will be added advantag

**Meet your team**

Together with your team, you will work in the SAP Enterprise cloud Services with Technical Operation Unit (TECH-OP) which is IT-infrastructure provider to the SAP Cloud Customers and is responsible for running SAP’s ECS External customer landscape as World class service provider for SAP products. In ECS we are building, managing, and running 3000+ customer landscapes in SAP DC and Hyperscaler like Azure, GCP, AWS with most advance technology. We are highly motivated and skilled engineers with locations in Germany, Mexico, India, and US.

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**Bring out your best**

**We win with inclusion**

SAP’s culture of inclusion, focus on health and well-being, and flexible working models help ensure that everyone - regardless of background - feels included and can run at their best. At SAP, we believe we are made stronger by the unique capabilities and qualities that each person brings to our company, and we invest in our employees to inspire confidence and help everyone realize their full potential. We ultimately believe in unleashing all talent and creating a better and more equitable world.

**EOE AA M/F/Vet/Disability**:
Qualified applicants will receive consideration for employment without regard to their age, race, religion, national origin, ethnicity, age, gender (including pregnancy, childbirth, et al), sexual orientation, gender identity or expression, protected veteran status, or disability.

Requisition ID: 417214 | Work Area: Information Technology | Expected Travel: 0 - 10% | Career Status: Professional | Employment Type: Regular Full Time | Additional Locations: #LI-Hybrid.