Customer Care Executive

6 days ago

Meerut Uttar Pradesh, India skumar@travelodesk.in Full time

**Job Title: Customer Support Representative**

**Department**: Customer Service
**Reports To**: Customer Support Manager
**Location**: Meerut, Uttar Pradesh
**Employment Type**: Full-Time / Part-Time / Shift-Based

**Job Summary**:
**Key Responsibilities**:

- Assist customers with taxi bookings, travel reservations, cancellations, and modifications.
- Provide accurate information about services, pricing, routes, driver arrival times, and travel policies.
- Resolve customer issues, complaints, or disputes in a courteous and efficient manner.
- Coordinate with drivers, dispatchers, and operations team to handle real-time travel or taxi issues.
- Escalate unresolved problems to the appropriate department or supervisor.
- Maintain detailed records of customer interactions and transactions in the CRM system.
- Follow communication scripts and service protocols when necessary.
- Collect customer feedback and share insights with the team to help improve services.
- Stay updated on company policies, new routes, pricing changes, and travel offerings.

**Requirements**:

- Proven experience in a customer service or support role, preferably in travel, transportation, or e-commerce.
- Excellent verbal and written communication skills in English (additional languages are a plus).
- Proficient with support software tools (e.g., Zendesk, Freshdesk, Intercom) and CRM systems.
- Ability to multitask, work under pressure, and handle high-volume inquiries during peak hours.
- Strong problem-solving and conflict-resolution skills.
- Flexible with working hours, including weekends, holidays, and rotating shifts.

**Preferred Qualifications**:

- Experience in the travel, ride-hailing, or logistics industry.
- Familiarity with GPS tracking systems or driver dispatch tools.
- Knowledge of local geography or travel regulations.

**What We Offer**:

- Competitive salary and performance bonuses.
- Flexible working hours and remote work options.
- Opportunities for career advancement and training.
- Dynamic and inclusive work environment.

**Job Types**: Full-time, Permanent

Pay: ₹12,000.00 - ₹18,000.00 per month

**Benefits**:

- Cell phone reimbursement
- Internet reimbursement
- Leave encashment
- Paid sick time

**Language**:

- English (required)

Work Location: In person

**Speak with the employer**
+91 7409146146
Application Deadline: 15/08/2025
Expected Start Date: 10/08/2025

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