Gb P&b

1 week ago

Mumbai, India WTW Full time

**Principal Duties/Responsibilities**

**Strategy**
- Contribute to the creation of the short and long-term Business Unit (BU) strategy in collaboration with relevant stakeholders, and execute agreed strategies
- Contribute to the development of their respective business unit's client service proposition and service delivery strategy.

**Operations Management/Operational Effectiveness**
- Ensure operational activities are delivered per the agreed service level agreement
- Manage workflow, handle escalations, proactively engage resources to address issues and effectively delegate workload across the leadership team
- Deliver and contribute assigned operational programs, projects and/or services which are of significance to the business unit
- Align with the Simplify, Grow, Transform organizational strategy to deliver continual improvement in areas such as risk, compliance, quality, and productivity.
- Build and foster high quality relationships with internal / external stakeholders
- Proactive approach to identifying stakeholder needs, as well as discussing, developing, and delivering potential solutions
- Ensure team adheres to compliance / statutory requirements and operates within the guidelines of internal & external regulators
- Collaborate with other teams to improve client satisfaction

**People Management/ Development**
- Develops effective succession planning for oneself and all critical roles within the team
- Develops line managers through coaching and teambuilding while serving as an escalation point for operational issues and complaints
- Work with Human Resources to manage talent recruitment, development and retention requirements for the business unit Conduct periodic and annual performance reviews for all direct reports ]
- Build and develop inclusive & diverse teams

**Top Competencies**
- Focusing on Clients
- Working in Teams
- Driving Excellence
- Fostering Innovation
- Influencing Stakeholders
- Developing Talent
- Adapting to Change

**Required Skills, Knowledge, Experience**

**Knowledge/Experience**:

- Proven track record of providing excellent levels of client service across varied processes & stakeholders - Knowledge and experience in organizational effectiveness and operations management, including the implementation of best practices
- Preferably experienced in conducting transitions / knowledge transfer activities
- Broad operations expertise which encompasses coordinating with diverse logístical functions such as operations, IT, compliance, and risk
- Technology proficient with prior experience in RPA/NON-RPA automation, Process/Solution design & business development/transformation preferred
- Critical thought process, analytical & strategic skills
- Demonstrated leadership and vision in managing teams and major projects or initiatives
- Excellent interpersonal skills and a collaborative management style

**Eligibility Criteria (Vertical IJP)**:

- Meets expectations or above in last 2 performance review cycles
- Not on written warning for behavior or performance within the last 12 months
- Existing L58 - Assistant Manager with minimum 24 months of experience in the current role

**Eligibility Criteria (Lateral IJP)**:

- Latest Performance Rating: 2|3 or above
- Not on written warning for behavior or performance within the last 12 months
- Existing L53 Manager with minimum 12 months of experience in the current role

  • Walkin Interview For GB P&B

    5 days ago

    Mumbai, Mumbai Suburban, Navi Mumbai, India WTW Global Delivery And Solutions Full time ₹ 2,00,000 - ₹ 6,00,000 per year

    Job Title : GB P&BJob Location: ThaneExperience : 0 to 3 YearsShift Timing : 6:30 AM to 3.30PM & 1.30PM to 10.30PMCandidate who are immediate Joiners and are recent 2025 Pass out are preferred for the roleJob Summary:P&B team plays an integral part in the end to end servicing of an account. We act as the documentation and billing team for our brokers,...

  • Gb P&b Retail

    1 week ago

    Mumbai, Maharashtra, India WTW Full time

    **Description**: Principal Duties/Responsibilities **KPI Management** - Deliver as per the KPI's defined for the role. To always maintain set SLA Accuracy/quality, TAT standards prescribed by the Business Unit. Manage work load/ volumes and delivery expectations as per business requirement - Develop a sound understanding of the business process. - Update...

  • GBS Applications Service Delivery Head

    4 weeks ago

    Mumbai, India Michael Page Full time

    Lead global tech transformation at scale Drive delivery across high-impact applications About Our Client Our client is a global powerhouse in technology-driven business services, serving Fortune 500 companies across multiple sectors. With a legacy of innovation and operational excellence, they employ over 450,000 people worldwide and are known for...

  • Software Engineer II A GBS IND

    9 hours ago

    Mumbai, Maharashtra, India Bank of America Full time ₹ 5,00,000 - ₹ 8,00,000 per year

    Job Description:About UsAt Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection.  Responsible Growth is how we run our company and how we deliver for our clients, teammates, communities and shareholders every day.One of the keys to driving Responsible Growth is being a great place to...

  • Search Engine Optimization Specialist

    2 weeks ago

    Mumbai, Maharashtra, India GB-Digital Hub Full time ₹ 9,00,000 - ₹ 12,00,000 per year

    Hiring: SEO Specialist (Client: Altruist India | Ambala | Onsite)GB Digital Hubis hiring anSEO Specialistfor our clientAltruist India. If you bring strongon-page, off-page, technical SEO, and link-building (SEO 2.0)expertise, this opportunity is for you.Role & ImpactTechnical & on-page fixes ( CWV, crawl/indexing, canonical, schema )Keyword strategy →...

  • Software Engineer II A GBS IND

    7 days ago

    Mumbai, Maharashtra, India Bank of America Full time ₹ 6,00,000 - ₹ 12,00,000 per year

    Job Description:About UsAt Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection.  Responsible Growth is how we run our company and how we deliver for our clients, teammates, communities and shareholders every day.One of the keys to driving Responsible Growth is being a great place to...

  • Trainee/advisor - Gb - P&b - Aerospace

    2 weeks ago

    Mumbai, India WTW Full time

    **KPI Management** - Deliver as per the KPI's defined for the role. To always maintain set SLA Accuracy/quality, TAT standards prescribed by the Business Unit. Manage work load/ volumes and delivery expectations as per business requirement - Develop a sound understanding of the business process. - Update work tracker and time tracking tools accurately and on...

  • Analyst - GBS

    14 hours ago

    Mumbai, Maharashtra, India Bank of America Full time ₹ 9,00,000 - ₹ 12,00,000 per year

    Job Description:Job Description:About UsAt Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection.  Responsible Growth is how we run our company and how we deliver for our clients, teammates, communities and shareholders every day.One of the keys to driving Responsible Growth is being a...

  • Analyst - GBS - R

    7 days ago

    Mumbai, Maharashtra, India Bank of America Full time ₹ 6,00,000 - ₹ 12,00,000 per year

    Job Description:About UsAt Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection.  Responsible Growth is how we run our company and how we deliver for our clients, teammates, communities and shareholders every day.One of the keys to driving Responsible Growth is being a great place to...

  • High Salary: Software Engineer II B

    2 weeks ago

    Mumbai, India Bank of America Full time

    Job Description Job Description: Overview (Bank overview, GBS India overview, Function Overview). Bank of America is one of the world's leading financial institutions, serving individual consumers, small and middle-market businesses and large corporations with a full range of banking, investing, asset management and other financial and risk management...