Customer Relation Executive

10 hours ago


Chhattarpur Delhi Delhi, India The Dhan Mill Full time

**Job Title**: Customer Relations Executive

**Location**: The Dhan Mill, New Delhi

**Experience Required**: Minimum 2 years in a customer-facing role (preferably from the hospitality/hotel management sector)

**Industry**: Retail / Hospitality / Lifestyle

**Key Responsibilities**:

- Greet and assist visitors, ensuring a warm and professional welcome
- Handle customer queries, feedback, and complaints in a courteous and solution-oriented manner
- Coordinate with internal departments (maintenance, security, vendors, etc.) for smooth customer experience
- Maintain visitor logs, feedback forms, and service records
- Monitor the overall ambiance and cleanliness of the customer-facing areas
- Assist in event coordination, brand promotions, or tenant support when needed
- Support social media or marketing teams with customer insights (if required)

**Requirements**:

- Degree/Diploma in Hotel Management or Hospitality
- Minimum 2 years of relevant experience in customer service or front office roles
- Excellent communication and interpersonal skills
- Strong problem-solving ability and attention to detail
- A calm and professional demeanor under pressure
- Basic computer proficiency (MS Office, CRM tools)

**Preferred Qualities**:

- Prior experience in a luxury retail or hospitality environment
- Multilingual abilities (English and Hindi must; additional languages a plus)
- Enthusiastic, approachable, and presentable

Pay: ₹20,000.00 - ₹30,000.00 per month

**Benefits**:

- Provident Fund

Work Location: In person



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