Client Coordinator

4 hours ago

Ahmedabad Gujarat, India Zeeva Skin & Hair Clinic Full time

Job Title: Client coordinator

Company: Zeeva Skin & Hair Transplant Clinic

Job Overview:
Key Responsibilities:

- Manage the daily operations of the clinic, including scheduling, staff coordination & team leader, and patient flow
- Monitor and evaluate the quality of patient care and customer service, ensuring that all staff members adhere to established standards
- Develop and implement policies and procedures that ensure the efficient and effective operation of the clinic
- Work closely with the medical director and clinical staff to ensure the delivery of high-quality medical care
- Manage and maintain the clinic's electronic health record (EHR) system
- Ensure compliance with all relevant healthcare regulations and guidelines
- Handle patient complaints and resolve conflicts as necessary
- Develop and implement marketing strategies to promote the clinic and its services
- Maintain accurate and up-to-date records and reports on clinic operations
- Work closely with the medical team to ensure that patients receive timely and accurate information about their treatments, procedures, and follow-up care
- Develop and implement strategies to improve patient experience and satisfaction, including patient engagement, education, and support
- Ensure that patient feedback and complaints are promptly addressed and resolved to the satisfaction of the patient
- Maintain accurate and up-to-date patient records, including contact information, medical history, and treatment plans
- Collaborate with the medical team to develop patient education materials, including brochures, handouts, and videos
- Develop and implement patient satisfaction surveys and analyze results to identify areas for improvement
- Manage the patient referral program, including tracking referrals, communicating with referring physicians, and ensuring that patients receive appropriate follow-up care
- Stay up-to-date with the latest healthcare trends, regulations, and guidelines, and ensure that the clinic is in compliance with all applicable laws and regulations
- Maintain a positive and professional relationship with patients, staff, and other healthcare providers

**Job Types**: Full-time, Permanent

Pay: From ₹15,000.00 per month

Schedule:

- Day shift

Supplemental Pay:

- Overtime pay
- Performance bonus

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