Operations Team Member-rl Operations-rpc Operations

7 days ago

Bengaluru, India Kotak Mahindra Full time

**Job Role**:

- Manage Day to-day Operational Activities of Customer Deliverables like Debit card / Credit Card / Cheque book etc
- Manage deliveries, coordinate with various production vendors, courier partners and Stationery vendors.
- Ensure TAT for all the activities & experience in leading a team operations.
- To handle escalations in operations.
- Reconciliation of processing data on a day-to-day basis.
- Provides support and guidance to Team Leaders and subordinates and give decision on complex operational and technical issues.
- Continuously work on improvements & error reduction thru regular analysis.
- Elimination of redundant internal processes/ procedures and duplication/ over-lapping etc.
- Take up any other assignments as conveyed by seniors from time to time.
- Very good command on MS-office (Word, Excel, PowerPoint, etc.)
- Should have built and worked on SOP’s, BRD, and operational risk matrices for the team
- Excellent project, analytical, execution skills & effective communication skills
- Should be able to drive efficiency and an error free ops organization.

**Job Requirements**:

- Be flexible to the work timings as the role demands.
- Should be fast and accurate with excellent written and oral communication skills.
- Should be a strong team player and demonstrate excellent team work.
- High commitment to work
- Willingness to work late hours /work in staggered working arrangement, in case the same is required.

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