Tele Caller Executive

15 hours ago

Sahibzada Ajit Singh Nagar Mohali Punjab, India Repair My Phone Oxford Ltd Full time

**Job description**

**Telecaller Job Description**

We are seeking to hire a talented IT telecaller representative who will help us boost our sales by reaching out to potential and existing clients. As a telecaller representative, you will be responsible for reaching out to potential customers for closing deals and resolving the queries of current customers.

**Roles and Responsibilities**
- Engage with potential and existing customers to inform them about the products or services offered
- Regularly updating and obtaining the lists of individual contact details.
- Report the analysis and observation to the team lead
- Attending regular team meetings to clarify progress and performance-related expectations.
- Assess the needs and requirements of the customer
- Handle the grievances of the customer and offer advice to resolve them
- Keep records of the sales phone calls and note useful information
- Pitch the services directly to the potential customers
- Store and update the customer information in the database
- Manage large amounts of inbound and outbound calls in a timely manner
- Keep records of all conversations in our call centre database in a comprehensible way

**Skills and Qualifications**
- High school graduate or equivalent
- 1+ years of experience as a telecaller or any similar role.
- Ability to work in a fast-paced environment
- Prior experience in a telesales representative or customer service executive
- Impeccable communication and interpersonal skills
- Relevant knowledge of MS Office and telephone systems
- Data entry skills
- Ability to provide information about products and services in an easy-to-understand manner
- Solid negotiation skills and ability to resolve grievances
- Ability to manage multiple tasks and meet sales targets

Pay: ₹25,000.00 - ₹35,000.00 per month

Schedule:

- Rotational shift
- UK shift

Supplemental Pay:

- Commission pay
- Performance bonus

Ability to commute/relocate:

- Sahibzada Ajit Singh Nagar, Punjab: Reliably commute or planning to relocate before starting work (preferred)

**Experience**:

- Telecommunication: 1 year (required)

**Language**:

- English (required)

Work Location: In person

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