Learning Technologist I

At ICON, it’s our people that set us apart. Our diverse teams enable us to become a better partner to our customers and help us to fulfil our mission to advance and improve patients’ lives.

Our ‘Own It’ culture is driven by four key values that bring us together as individuals and set us apart as an organisation: Accountability & Delivery, Collaboration, Partnership and Integrity. We want to be the Clinical Research Organisation that delivers excellence to our clients and to patients at every touch-point. In short, to be the partner of choice in drug development.

That’s our vision. We’re driven by it. And we need talented people who share it.

If you’re as driven as we are, join us. You’ll be working in a dynamic and supportive environment, with some of the brightest and the friendliest people in the sector, and you’ll be helping shape an industry.

JOB FUNCTIONS/RESPONSIBILITIES:

- Provide timely and professional customer service.
- Provide support for ICON systems and programmes that promote learning and development.
- Perform additional activities and responsibilities related to the job role and support ICON University activities as assigned.
- Proactively informs Icon University management of department and/or learning and development related issues.
- Updates and maintains the content and data of the LMS. This includes content management, reports and the maintenance and creation of materials.
- Provide support for external and internal audits and/or client requests for training documentation on study staff including preparation of employee reports (training histories or learning plans when requested) and provision of scanned or actual paper files, when necessary.
- Support continuous improvement initiatives for the LMS platform including ongoing project work.
- Maintain departmental files, as necessary.
- Demonstrate leadership by working at a high level of quality with mínimal supervision.

EXPERIENCE, SKILLS, KNOWLEDGE REQUIREMENTS:

- Demonstrates the ICON competencies
- Demonstrates excellent interpersonal and communication skills (oral and written).
- Demonstrates high level of organizational skills, attention to detail and accuracy in work completion.
- Ability to work as part of a remote global team
- Ability to work effectively and efficiently with current learning and delivery technologies
- Fluent in English (written and oral)
- Ability to travel domestically and internationally as necessary and not expected to exceed 10%.

EDUCATION REQUIREMENTS:

- Minimum - Bachelors’ Degree or equivalent experience in a relevant discipline - Training, Learning & Development, Education, Management, HR or other.

Benefits of Working in ICON:
Our success depends on the quality of our people. That’s why we’ve made it a priority to build a culture that rewards high performance and nurtures talent.

We offer very competitive salary packages. And to keep them competitive, we regularly benchmark them against our competitors. Our annual bonuses reflect delivery of performance goals - both ours and yours.

We also provide a range of health-related benefits to employees and their families and offer competitive retirement plans - and related benefits such as life assurance - so you can save and plan with confidence for the years ahead.

But beyond the competitive salaries and comprehensive benefits, you’ll benefit from an environment where you are encouraged to fulfil your sense of purpose and drive lasting change.

ICON is an equal opportunity and inclusive employer and is committed to providing a workplace free of discrimination and harassment. All qualified applicants will receive equal consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.

Are you a current ICON Employee? Please click here to apply:
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