Am- Customer Success Operations

**About SirionLabs**:
SirionLabs is a leading SaaS company focused on developing leading edge AI-led solutions for the legal and contract management space. Our product is trusted by Fortune 500s and major global enterprises such as Schneider, Morgan Stanley, Qantas, Unilever, IBM, Vodafone, Alstom, and Novartis, to create, negotiate, and manage +5 million contracts worth more than US$300bn across 100+ countries around the world. As a result, SirionLabs has been recognized by major industry analyst groups such as Gartner, Forrester, Spend Matters, and IDC as a leader in the contract lifecycle management (CLM) domain.

SirionLabs recently closed a US$85 million Series D funding round, which was led by Partners Group, a leading global private markets firm, along with existing investors Avatar Growth Capital, Sequoia Capital India and Tiger Global. This fresh capital infusion will help us fuel AI R&D and expand our global footprint even further.

With over 850 people working across 9+ offices in North America, Europe, and India, SirionLabs is constantly growing and expanding its global footprint.

**Requirements**:
**Key Roles & Responsibilities**:

- Forecasting process - Lead the financial forecasting across all accounts/regions and manage overall forecast cadence including weekly, quarterly, and annual revenue forecasts.
- Pipeline management - Monitor sales pipeline across key metrics using reports and dashboards in Salesforce CRM or Power BI.
- Data Governance - Work on the orchestration and preparation of MBRs and QBRs, ensuring a high degree of quality, timeliness, and accuracy.
- Sales Compensation Management - Work on Sales compensation design and effectiveness, Quota Allocation/Goal Setting, and Sales compensation administration
- Deal Desk - Serves as the trusted advisor to the Sales team on deal structure and quoting, advises the team on alternative contract options, and/or value proposition to help drive deal closure.
- Sales Leadership Support - Work with different teams/stakeholders (Sales, Customer Success, Technology, Implementation, Delivery, Finance, Marketing, Pricing, Central Operations).
- Work on any other ad-hoc operational activities

**Key Skills required**:

- 5 - 7 years of prior experience of relevant experience in a B2B SaaS company
- Excellent MS office skills - Excel, PPT, Power BI, Word
- Must to have - Good understanding and usage of sales tools like Salesforce.
- Good to have hands-on user experience in contract lifecycle management
- Good knowledge of MSA, OF, SoW, Invoicing
- Should be result oriented
- Strong analytical skills with program management capabilities
- Proactive and Self-starter with inclination/drive toward sales
- Ability to work independently and collaborate efficiently across functions
- Strong communication, interpersonal and soft skills
- Ability to work in a multicultural, multi-geography environment
- MBA or equivalent from premium institute preferred
- Ability to drive changing business priorities in all sales teams and geographies

**Benefits**

**SirionLabs is an Equal Opportunity Employer**

We value diversity in our workforce, we are an equal opportunity employer and do not discriminate based on race, colour, gender, religion, national origin, ancestry, age, disability, medical condition, genetic information, military & veteran status, marital status, pregnancy, gender identity, sexual orientation, or any other characteristics protected by local laws, regulations, and ordinance.

We also make reasonable accommodations for disabled employees and applicants as required by law.

We follow these principles in all areas of employment including recruitment, training, promotions, compensation, benefits, transfer, and social and recreational programs.