Executive

10 hours ago

Madikeri, India Stay Vista Full time

**Stay Experience Executive**

**About the Company**:
Stay Vista is your quintessential “Home Away From Home” experience. As guests, you can choose from a collection of over 500 luxury villas and private holiday homes, from all across India. Ideal for individual and group getaways, we help you create memorable experiences whilst you reconnect with nature, yourself or your loved ones. Only 1 in 10 villas that we scout are carefully selected and added to our portfolio, to ensure that they meet our reliable quality standards. Additionally, as managers of cherished holiday homes, we also look after our homeowners’ interests and needs with trust and transparency. Our dedicated 24x7 guest services team, includes our founders, and is available to all of Vista Rooms stakeholders. Having served 300,000 happy travelers at over 500 holiday homes, we are South Asia’s largest chain of luxury private villas.

Diversity and Inclusion is one of our core values at Stay Vista and we aim to provide equal opportunities to our employees and applicants for employment with regard to race, religion, color, age, sex, national origin, sexual orientation, gender identity, disability or any other category. Together, we continue to build an inclusive culture that encourages, supports and celebrates the diverse voices of our employees.

**Why work with us**:We're a non-hierarchical, rapidly growing organization with a young team of realists. We adapt, iterate, and improve. If your work ethic is in line with us, you’ll be a great fit.

**About the Role**: Ensuring seamless guest experience from post-booking till checkout.

**Responsibilities**:

- Responsible for ensuring seamless guest experience.
- Take ownership of guest issues and follow problems through to resolution.
- Make decisions that are in the best interest of the company and the guests.
- Meet and maintain Vista standards and metrics such as guest satisfaction, accuracy, and efficiency.
- Provide guidance or assistance during the stay, post-booking to check-out, grievance handling, and provide timely solutions.
- Ensuring timely collection of feedback post guests' stay.
- Reporting any damage of the property to the property operation team.

**Required Skills**:

- A user-centric approach to drive higher satisfaction among guests, owners
- Exceptional service orientation and ability to provide timely solutions.
- Ability to execute and drive efficiency through continuous process improvement.
- Strong interpersonal and leadership skills with the ability to collaborate and manage.
- Strong in building and maintaining the relationship with stakeholders
- Ability to deliver results under pressure and within the deadline.
- Strongly inclined to do high-quality and impactful work in a dynamic environment.

**Qualification and Experience**:

- Bachelor/ Master's degree in hospitality studies or related field with a minimum of 2 years of work experience in guest handling or managing guest experience

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