English Voice Process

16 hours ago

Chennai Tamil Nadu, India Connect Galaxy Full time

_**We are hiring**_

**Process**: English Voice process executive

**Location**: Chennai

**Experience**: 0 to 1 year of experience can apply

**Qualification**: 12th / Diploma / Graduate

**Languages**: Good English communication is needed

**Salary**: 15k to 29k Take home

**Shift**: Day shift and Rotational week off

**Roles and Responsibilities**:

- Assist customers in resolving product or service-related issues and provide appropriate solutions.
- Handle customer complaints, troubleshoot problems, and escalate complex issues to the relevant departments when necessary.
- Maintain a thorough understanding of our products/services to effectively address customer queries and concerns.
- Keep accurate records of customer interactions, transactions, comments, and complaints.
- Collaborate with internal teams to ensure a seamless customer experience and provide feedback on customer issues and trends.
- Contribute to improving customer support processes by identifying opportunities for efficiency and enhancement.
- Uphold company policies and procedures while delivering excellent customer service at all times.

**Job Types**: Full-time, Permanent, Fresher

Pay: ₹15,000.00 - ₹29,000.00 per month

**Benefits**:

- Provident Fund

Schedule:

- Day shift
- Morning shift

Supplemental pay types:

- Performance bonus

**Experience**:

- total work: 1 year (preferred)

Work Location: In person

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