Tier 1 Support Technician
1 week ago
**Key Responsibilities**
- Guide users through basic troubleshooting steps for common problems (e.g., system requirements, webcam, and microphone settings).
- Resolve issues related to proctoring software, exam platforms, and authentication processes.
- Monitor and track support requests in the ticketing system, ensuring all cases are documented accurately.
- Escalate unresolved issues to higher-level support teams, providing detailed descriptions.
- Collaborate with the technical team to test exam platforms and provide feedback on usability and performance.
- Ensure compliance with exam guidelines, privacy policies, and confidentiality requirements.
**Job Type**: Fresher
Pay: ₹600.00 - ₹1,000.00 per day
**Benefits**:
- Cell phone reimbursement
- Health insurance
- Work from home
Shift:
- Day shift
**Experience**:
- total work: 1 year (required)
Work Location: Remote
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