Service Now Techno-functional

5 days ago

Bengaluru Karnataka, India InfoDriven Solutions Pvt. Ltd. Full time

Greetings

Job opening for Servicenow techno-functional (CSM + ITSM)

Work Location:Bangalore (Hybrid)

**Job Type**: perm

JD:

- Analyze current business processes, gather business requirements for **both CSM & ITSM functionalities rollout**:

- Participate and create Functional Design Documents for various Servicenow new initiatives and projects.
- Conduct show & tell sessions to demonstrate new features to business users Development & Enhancements,User story creation
- Build new features and update existing features as defined in the user stories
- Create new custom workflows, scripts, catalogue items, custom reports, dashboards and forms for case management features
- Customize the Customer Portal and Homepage
- Create and configure business rules, UI Policies, ACLs, notifications, UI Pages, UI macros,Create and customize out of the box topic blocks and topics
- Integration with Identity & Access Management, Siebel Order Management, Salesforce, Commvault and other Client systems Quality Assurance
- Create and maintain the QA artefacts such as test strategy, test scripts and test cases
- Perform functional, integration, and regression testing of the CSM & ITSM modules and custom workflows

**Job Types**: Full-time, Permanent

**Salary**: ₹2,500,000.00 - ₹3,000,000.00 per year

**Benefits**:

- Provident Fund

Schedule:

- Day shift
- Monday to Friday

**Experience**:

- total work: 7 years (preferred)

Ability to Commute:

- Bangalore, Karnataka (required)

Work Location: In person

**Speak with the employer**
+91 8076006185

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