Regional Customer Experience Executive

4 days ago

Delhi Delhi, India Titan Company Full time

**Job Requirements**

Job Title: Regional Customer Experience Executive

Company Name: Titan

**Job Type**: Full-Time

Job Category: Jewellery-SMR

Department: Engineering

Location: New Delhi, Delhi, India

**Job Description**:
Titan, a leading jewellery brand, is seeking a highly motivated and experienced Regional Customer Experience Executive to join our team. As a Regional Customer Experience Executive, you will be responsible for ensuring exceptional customer experience across all our stores in the New Delhi region.

Key Responsibilities:

- Develop and implement strategies to enhance customer experience in alignment with the company's goals and objectives
- Train and mentor store staff on customer service best practices and ensure consistent implementation across all stores
- Monitor customer feedback and analyze data to identify areas for improvement
- Collaborate with the engineering department to ensure all store facilities and equipment are in good working condition to provide a seamless customer experience
- Conduct regular store visits to assess customer service standards and provide feedback to store managers
- Develop and maintain relationships with key customers to understand their needs and preferences
- Work closely with the marketing team to develop and execute customer engagement initiatives
- Stay updated on industry trends and customer preferences to continuously improve the customer experience

Qualifications:

- Bachelor's degree in Business Administration, Marketing, or a related field
- Minimum of 5 years of experience in a customer service or customer experience role, preferably in the retail industry
- Strong leadership skills and ability to effectively train and mentor staff
- Excellent communication and interpersonal skills
- Analytical mindset with the ability to interpret data and make data-driven decisions
- Proven track record of successfully implementing customer experience strategies
- Knowledge of jewellery industry and customer preferences in the New Delhi region is a plus
- Willingness to travel within the region as needed

**Work Experience**
- EducationGraduateRelevant Experience2- 5 yearsBehavioral SkillsCustomer Centricity
- Delivers Results
- Interpersonal Effectiveness
- Build Effective Teams
- Ambiguity tolerance
- Nurtures Relationships
- KnowledgeSales/experience

  • Regional Sales Manager

    5 days ago

    Delhi, Gurugram, NCR, New Delhi, India Maxima Executive Search Full time ₹ 15,00,000 - ₹ 20,00,000 per year

    Regional Sales Manager - North & West Region (Respiratory)Key Responsibilities:Develop, implement, and own the sales strategy for our specialized pharma products within the Delhi NCR region.Establish strong relationships with KOLs (e.g., those in critical care, respiratory medicine, internal medicine, and dietetics) in leading hospitals and private clinics...

  • Head of Customer Experience

    3 days ago

    Delhi, Delhi, India Luxury Personified Full time ₹ 12,00,000 - ₹ 36,00,000 per year

    Role ObjectiveLuxury Personifiedis seeking a mission-driven, process-orientedHead of After-Sales Serviceto revamp and lead its customer experience and service operations across India. This leader will be responsible for transforming a fragmented and under-optimized function into a high-performance, scalable, and brand aligned service ecosystem. The ideal...

  • Regional Account Manager

    2 days ago

    New Delhi, India Retail software Full time

    Position: Regional Account ManagerLocation: Mumbai (Saki Vihar - Beside L&T Emerald)Company: ETP InternationalAbout ETPETP is Asia’s leading Omni-channel Retail and e-commerce Solutions company headquartered in Singapore, serving market leaders across 24+ countries in Asia Pacific, India, and the Middle East. Our enterprise-class suite includes omnichannel...

  • Regional Account Manager

    13 hours ago

    New Delhi, India Retail software Full time

    Position: Regional Account ManagerLocation: Mumbai (Saki Vihar - Beside L&T Emerald) Company: ETP InternationalAbout ETP ETP is Asia’s leading Omni-channel Retail and e-commerce Solutions company headquartered in Singapore, serving market leaders across 24+ countries in Asia Pacific, India, and the Middle East. Our enterprise-class suite includes...

  • Regional Customer Engagement Manager

    3 days ago

    Delhi, Delhi, India Kotak Mahindra Bank Full time ₹ 15,00,000 - ₹ 25,00,000 per year

    CEC-Regional Customer Engagement Manager (RCEM)-BRANCH BANKING-RO-CE Job Role: · Lead a team of Relationship officers -Customer Engagement (ROCE) in the region to manage Cat C & D portfolio as assigned by VRM / CEC. · Lead Conversion - Meeting benchmark Conversion of leads as budgeted from time to time as generated by Customer experience Centre(CEC)...

  • Regional Sales Manager

    1 week ago

    delhi, India Turno Full time

    Job Summary: We are seeking a dynamic and results-driven Regional Sales Manager (RSM) to lead and grow our 3-wheeler vehicle sales across a defined region. The ideal candidate will be responsible for dealer management, regional business development, market penetration, and leading a high-performing field sales team to meet volume, revenue, and market share...

  • Regional Sales Manager

    1 week ago

    Delhi, India Turno Full time

    Job Summary: We are seeking a dynamic and results-driven Regional Sales Manager (RSM) to lead and grow our 3-wheeler vehicle sales across a defined region. The ideal candidate will be responsible for dealer management, regional business development, market penetration, and leading a high-performing field sales team to meet volume, revenue, and market share...

  • Regional Sales Manager

    1 week ago

    Delhi, India Turno Full time

    Job Summary: We are seeking a dynamic and results-driven Regional Sales Manager (RSM) to lead and grow our 3-wheeler vehicle sales across a defined region. The ideal candidate will be responsible for dealer management, regional business development, market penetration, and leading a high-performing field sales team to meet volume, revenue, and market share...

  • Regional Sales Manager

    7 days ago

    delhi, India Turno Full time

    Job Summary: We are seeking a dynamic and results-driven Regional Sales Manager (RSM) to lead and grow our 3-wheeler vehicle sales across a defined region. The ideal candidate will be responsible for dealer management, regional business development, market penetration, and leading a high-performing field sales team to meet volume, revenue, and market share...

  • Head of customer experience

    3 weeks ago

    New Delhi, India Luxury Personified Full time

    Role ObjectiveLuxury Personified is seeking a mission-driven, process-oriented Head of After-Sales Service to revamp and lead its customer experience and service operations across India. This leader will be responsible for transforming a fragmented and under-optimized function into a high-performance, scalable, and brand aligned service ecosystem. The ideal...