
Logistics Coordinator
4 days ago
**RESPONSIBILITIES**
**Customer Inquiries**:
- Respond promptly to customer inquiries regarding shipment status, delivery schedules, and logistics processes through various communication channels.
- Provide accurate and detailed information about customer orders while addressing any concerns or issues that arise.
- Make outgoing calls regarding Non-Delivery Reports (NDR), Return to Origin (RTO), and other requirements as needed.
**Order Processing**:
- Process customer orders meticulously, ensuring accuracy in product selection, quantity, and delivery details.
- Collaborate with internal teams to ensure the smooth processing of orders and timely delivery to customers.
**Issue Resolution**:
- Investigate and resolve customer complaints, discrepancies, and delivery issues in a professional and timely manner.
- Work closely with the logistics team to identify root causes of problems and implement effective corrective actions.
**Communication**:
- Maintain open and effective communication with customers, carriers, and internal stakeholders to ensure clarity and transparency throughout the logistics process.
- Keep customers informed of any changes in delivery schedules or unexpected issues that may impact their shipments.
**Documentation**:
- Ensure accurate and complete documentation for all customer interactions and issue resolutions to maintain high standards of service.
- Prepare reports and maintain records of customer interactions, transactions, and feedback for continuous improvement.
**Continuous Improvement**:
- Identify opportunities for enhancing processes within customer support and logistics operations.
- Provide constructive feedback to management on recurring issues and contribute to the development of effective solutions.
Pay: ₹14,000.00 - ₹18,000.00 per month
**Benefits**:
- Provident Fund
Schedule:
- Day shift
Ability to commute/relocate:
- Mumbai, Maharashtra: Reliably commute or planning to relocate before starting work (preferred)
**Education**:
- Bachelor's (preferred)
**Location**:
- Mumbai, Maharashtra (required)
Work Location: In person
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